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Business Profile

Property Management

Ethel Street Management, INC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are currently being charged for last month's rent. We tried to contact ethel by the preferred source to dispute our last month rental fee because we paid our previous landlord first and last month as well as the security deposit at the time of signing our lease. We do not owe **** rent because of the earlier transaction with the previous landlord. There is no direct phone line to contact this business. We got a strongly worded letter on contact procedures in regard to different scenarios. However, they do not contact you back. It has been 48 hours and have now emailed them twice. I also submitted a request for someone to contact us in the maintenance portal. We have had no interaction from Ethel. If you want a certain way to be contacted then there should be an effort to contact back us in a timely manner especially when there is no direct line to contact the office.

    Customer Answer

    Date: 07/04/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. However, it took me to take legal action for them to resolve this issue. I received another late notice for last month's bill. I had to reach out via our renter's portal through the maintenance notification to finally get a response. There is no direct line to their office and when you do email the appropriate emails no one gets back to you.  

    Regards,

    ***************************

Ethel Street Management, INC is NOT a BBB Accredited Business.

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