We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Shoes

BALI ELF

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two pairs of shoes from a company that initially appeared to be in the ***** but is actually in *********. I ordered the shoes on April 16 and did not receive them until May 17. One pair was purportedly a size 8.5 but I believe is actually a full size smaller, 7.5, based on the fit and compared to my other 8.5 shoes. I requested a return on May 18 for a refund and was denied. I tried to return the second pair of shoes I ordered, and realized that the company only allows returns for exchanges or store credit. I was not aware of their return policies before ordering because they are not easily found on the website (hidden only at the bottom of the homepage, via a link), not on the ordering pages, in violation of California Civil Code 1723, which requires "conspicuous display" of return policies. The seller is also in violation of Consumers Legal Remedies Act (Civil Code sections *********) for selling me a product with improper size labeling, a deceptive act that led to my purchasing an unusable product.

    Business Response

    Date: 08/21/2024

     The customer purchased two items. One of the shoes did not fit. The customer requested a refund for the **** item and according to our policies we do not issue refunds or offer exchanges on products that are on sale in **** section.  The policy is on the website and is accessible from any page of the website. Screenshot attached.

    Despite us providing all the supporting documentation, the customer opened a chargeback through their credit card company and won the chargeback and received a full refund despite our return policy. 

    The customer received a full refund for both pairs of shoes despite mentioning that only one pair did not fit well.

    Therefore the customer has now been refunded for both pairs of shoes.

BALI ELF is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.