Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent a storage unit in the office. Sept 26 2022 was charge 118.28 Never when back there. Never visit open the storage. I never took of the green secure lock they put at the storage unit nor cross the gate to enter the premises. An emergency occur couldn't keep the unit # **** When back day Sept 6 to cancel the rental. And they denied me a refund. Spoke to Giselle who open my account to Kristen who close my account then the manager Jamie was almost impossible to reach. Left me a message on my phone with no name, . Even though I told them in the storage office to give me in writing a note that they were denying my money back.. I want my money back I was never there I never used that unit . I was never in the premises. On top of that my last name was constantly wrong spell . I appear as ***** as *******. When I wrote my last name correctly in the sinning paperwork.

  Business Response

  Date: 09/28/2022

  9/24/22 
  To clarify *** *******'s dates or her complaint; ** ******* signed the rental agreement for space #1102 on 8/26/22. *** ******* then came back to the Lehigh Street office on 9/6/22 and said she never used the space and wanted a refund. 
  We operate self storage businesses and our rental agreements are on a month to month basis. *** ******* waited 12 days into a monthly billing cycle to request a refund. She in fact did use space #**** for 12 days as we are unable to provide this space to anyone else from 8/26/22-9/7/22. This is a month to month rental agreement and we did provide the service for space #**** to *** *******. 
  

  Sincerly, 
  

  Raymond * B********* III

  StorHouse Self Storage Lehigh Street 
  

  Customer Answer

  Date: 09/28/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  I found this to be complitly unprofetional and unetical that a company knowingly that a new customer has not used in any way services from them will take the whole month rent. 

  I will understand maybe a small fee for those days on hold , but not the whole sum, that is stilling, this compny is not behaving in a honest way in my understanding.

  I just can ask if it was them in the same conditions i cancel whould they want there money back???? Knowing they hnever used the storage, set foot in there premises.

  I reject there anwer complitly, more needs to be done. Be honest storehouse storage.

  Thank you.

  
  

  Regards,
  
  ***************************