Complaints

This profile includes complaints for A-1 Towing Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  A-1 Towing Service

  701 Union Blvd Allentown, PA 18109-3233

  
• 

  A-1 Towing Service

  6861 Pa Route 873 Slatington, PA 18080-3351

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was towed from a private residence where I was paying 40.00 USD. a month to have my vehicle stored due to the lost or stolen key I missed my sept'payment do to finical difficulties so the vehicle was towed by A1 during that month, in the month of Oct when I found out where my vehicle was towed and housed I went to retrieve valuable items from the vehicle upon entering their A1 facility I asked where mt vehicle was and I was informed Behind the fence once i went to observe my vehicle i noticed it was not secure and the sun roof was open and it had rained inside my vehicle i started crying and explained who towed my vehicle in to A1 and why wasn't my vehicle covered an employee of A one informed me that he did not tow it in to the yard had he did he would have covered my sunroof with a tarp and or plastic so the employee went to get plastic and I assisited in securing my sun roof and upon further inspection the back door was un locked and the inside of the Vehicle was filled with water due to all the rain I spoke to the lady manager where my vehicle was housed and explained the situation and the damage to my vehicle she said call your insurance i told her i had none it lapested then she said call the police i said doesn"t your company have insurance she said call the police

  Business Response

  Date: 11/06/2023

  We towed **. ****** vehicle on 9/21/23 for being illegally parked on private property at the request of the property owner.  Our driver took pictures before loading the vehicle which show the sunroof open, garbage laying all around the vehicle, no license plate on the vehicle, and other dings and dents to the vehicle.  A gentleman first contacted us on 9/27/23 and we informed him of the tow and storage charges to remove the vehicle from our impound yard.  On 9/28/2023 we mailed a letter to the last titled owner, ************************* *********************, Allentown, PA *******  On 9/29/23 a gentleman called again and was offered a title turnover agreement which is when the vehicle owner pays a small fee and signs the title over to our company in turn we keep the vehicle and they don't have to pay the balance of the bill that accrues daily storage.  During one of these conversations is when ************* informed one of our dispatchers that he has no keys to the vehicle and had been locked up for a while prior to the vehicle being towed.  This means that his sunroof had been open for awhile before and exposed to all of the elements.  He then came to our office on 10/14/23 to get belongings out of his vehicle which is when he complained about the sunroof.  He came back again on 10/16/23 which is when we told him we would not be accepting liability for damages that were caused before we towed his vehicle.  On 10/17/23 he paid his impound fees and well as paid for us to tow his vehicle to the address he requested.  Attached are pictures of the vehicle in the parking lot before our driver ever loaded onto his truck.  We will not be paying for any repairs to his vehicle and again would advise that he contacts his insurance company, files a police report, or file with small claims court.

  Customer Answer

  Date: 11/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: sure A1 towing took pictures of the vehicle allegedly before the removal of  it from the property although the sun roof is clearly open and while at their property they didn't  secure my vehicle by covering the sunroof knowing A1 towing is removing a vehicle from a property at the owner of the property discretion and while moving it to their property with the sunroof still being open the company still didn't cover the sun roof while being at their facility also the pictures submitted by the company 4  in total show's not one picture of the interior of the vehicle and it rained while being stored at their facility and the vehicle was not locked when i went to retrieve  my belongings and any person going to retrieve another vehicle had access to any vehicle on A1 property  that was not locked  when A1 towed my vehicle from ****** ******  in Allentown pa the tow truck driver had to notice the emergencies  brake was active and the tow truck driver dragged my vehicle with out  using dollies knowing that that back wheels was not moving so they dragged my vehicle and when i had my vehicle towed from their facility after paying the storage  fee and tow fee to my residence the delivery driver still did not use dollies he dragged my vehicle as well and that damaged  the  rear drive shaft  among the other things  and to be straight up forward once the vehicle was towed from the private property and the property owner stated he did not have the key dollies should have been used and the vehicles sun roof  should have been covered  while being stored at their facility and assured the vehicle was fully locked all doors once the vehicle interred their facility  the company mentioning my incarceration'  has nothing to do with the standard operating procedures  of the A1 towing company and their drivers  once coming upon a vehicle being towed off private property   by the alleged owner of the property and knowing no key was available upon moving the vehicle and the parking brake was on because the vehicle was on a hill and  the doors are unlocked once it the vehicle entered their facility it should have  been secured because it rained while the vehicle was housed at A1 towing and that is real unprofessional and shall i mention i tried to resolve the issues with the property manager and she stated  call the police or report it to your insurance company i did call the police and the officer said that A1 has multiple complaints  and its a civil issue so as a consumer i contacted the better business  bureau if the Company is as professional in securing all vehicles once i approached my vehicle it would have been locked all doors and the sun roof secured  and  when i enterer the property i and another  employee would not have secure the sun roof from prior rain and it was raining the day we secure it then at that time the company could have said we locked your doors and secure your sun roof then with a shadow of doubt  i would have nothing to say and my vehicle  would not have had a foot of water on the floor of  it and any body can see that while at their shop for the time they housed it  it was raining hard thank you for your time and patience in *********************** holy name thank you
  
  Regards,
  
  *************************