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Business Profile

Towing Company

Mel's Road Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********** in Whitehall had my car towed without warning. Twenty one cars in all Mel's Towing Solutions towed my car away to their location. My wife called the company at 6 pm. They said they would be open till 7 and quoted $420 to get the car back. That is an outrageous price. She got there 30 minutes later and the price was now $525. They up charged an additional fee for credit card purchases which makes me believe they want cash to hide their shady doings. I'll contend with **** *****, but this company should refund at least $100 for overcharging an already exorbitant amount of money.

    Business Response

    Date: 06/23/2023

    Good afternoon I personal remember this persons first they tell in my office that the **** ***** Manager authorize them to park so this persons was parking the car on a private property for 9 hr for they go to work I have a contract and I advice about the cars can't be park on a private property except an emergency see pa code , the charge is broke down on. The price was broke down on, Tow fee, winch use because with don't have key of the car for make more Easse to towed and especial equipment for protection of customer car exactly transmisión of the car with have to use 

    **** ****** now with charge my yard fee and gate fee.  The card fee I have to charge the Client because my company charge me for use this card and Pa tax. My work is enforce Autority of this parking people can't  leave this cars on the area and leave to work .

Mel's Road Solutions is NOT a BBB Accredited Business.

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