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Business Profile

Diving Services

All Things Aquatic Dive Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diving Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Beth C****** of All Things Aquatic Dive Center did not deliver a promised certification service after collecting $1069.90 from me on 3/5/2022. I hope to resolve this by getting the promised service delivered. Last week *** filed a complaint and Beth promised to deal with our license this week. But she had not got back to us. All Things Aquatic Dive Center (ATA in short), owned and operated by Beth C******* offers training and certification program for PADI open water diver scuba diving certification. The certification helps individual get access to dive destinations and dive gear rentals. Me and my friend *** went on a dive certification trip with ATA between 3/2/2022-3/6/2022. The owner Beth C****** had promised to issue me a PADI open water diver certification once I pass the required tests. However, I did not receive such certification even though I had passed all required tests. I have reached out to the business and the owner several times to get my certification. The owner occasionally replied to my texts but had yet to deliver the promised certification. I have a signed copy of itemized receipt from ATA. The receipt number is ******. My friend *** learned about ATA from their Facebook page. The business is still actively posting promotional materials on Facebook. If ATA is in fact unable to issue PADI certifications, they may be doing false advertisement. I would appreciate if you can look into this.

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********************** of All Things Aquatic Dive Center did not deliver a promised certification service after collecting $1069.90 from me on 3/5/2022. I hope to resolve this by getting the promised service delivered.All Things Aquatic Dive Center (ATA in short), owned and operated by ***********************, offers training and certification program for PADI open water diver scuba diving certification. The certification helps individual get access to dive destinations and dive gear rentals.I went on a dive certification trip with ATA between 3/2/2022-3/6/2022. The owner *********************** had promised to issue me a PADI open water diver certification once I pass the required tests. However, I did not receive such certification even though I had passed all required tests.I have reached out to the business and the owner several times to get my certification. The owner occasionally replied to my texts but had yet to deliver the promised certification.I have a signed copy of itemized receipt from ATA. The receipt number is ******. I also have text communication and other written proof to prove the service agreement.I learned about ATA from their ******** page. The business is still actively posting promotional materials on ********. If ATA is in fact unable to issue PADI certifications, they may be doing false advertisement. I would appreciate if you can look into this.

All Things Aquatic Dive Center is NOT a BBB Accredited Business.

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