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Business Profile

Lawn Mower Repair

4 Seasons Power Equipment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Mower Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my Huskivarna chainsaw in for a repair on 5/26/2022. I called several times asking for an update on my chainsaw and repeatedly got "we are working on it". On 7/6/2022 they finally answered my call and told me to stop by and get my repaired chainsaw. The worker started it up for me and charged me $127.83 for "Sea Foam" engine treatment and fuel additive, "Stabil" fuel stabilizer, Carburetor cleaner/gun out, Environmental fee, grease/spray lube/lubrication, starter rope, a tune-up of chainsaw, recoil repair, and the 2-stroke labor rate. I took the chainsaw home and started it up when the recoil immediately broke. I took it back down to the store and they assured me that it would be fixed immediately and that I would be placed at the front of the customer list. I have since called twice to get the answer, "we ordered the part and are waiting on it". I explained that I had been waiting on this chainsaw for several months and could have ordered the part myself. I was told by their worker to go ahead and order the part and that I could bring it to them to be repaired. I called again today on 7/27/2022 and they said they still have not received the part they ordered for my chainsaw. I suppose I am going to be out the money I had already paid.

4 Seasons Power Equipment is NOT a BBB Accredited Business.

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