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Business Profile

Auto Repairs

Luciano's Auto Body Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for Luciano's Auto Body Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Luciano's Auto Body Inc has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The problem I have with this business is the shop at coursty ford in Altoona pa they have had my brand new car that was hit on there lot for 9 months and every time I ask about when it will be done I keep getting told the end of next week that's been going on for 9 months they have had my car on the lot longer than I've owned it it was a $85,000 car that has dropped in value by like $20,000 I just feel like it insane how long they had it and haven't kept to their dead lines

    • Initial Complaint

      Date:01/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was rear ended in October. I decided to take my car the the garage the insurance company recommended. They said they could get me in in November. They called me the day before I was supposed to take it in and said they are waiting on parts and to bring it in on December 16th. Repairs started that day and I was told it would be done in 14 days. On 12/26 I was told “Work is almost done” then they found additional damages and delayed me. If work was almost done how didn’t they notice these damages after being delayed for the third time they told me they are waiting on parts because they are short staffed which makes no logical sense to me. I was told it would be done on the 1/6. I called on 1/6 and was reassured it would be done this week. Now they are telling me it won’t be done until 1/23.

    Luciano's Auto Body Inc is NOT a BBB Accredited Business.

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