We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hospital

UPMC Altoona

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The billing department continues to send me bills that I have paid. I have been trying since August to get my account straightened out. I have called and written letters to no avail. They send me the same bill marked as past due. When I call them they tell me they applied the money to other accounts. I don't know anythig about other accounts as they have never sent me any information on them. I have asked them to send me detailed account information on all accounts I have along with information showing what the insurance company paid and what they have applied from the money I sent. They have not done so. This request was made verbally and in writing. I have no idea where all the money is going that I sent and they aren't providing any information on where they are putting it. Every time I call, I have a wait time. I talk to someone different each time and I'm told something different. I have paid the bills they have sent me. I write the account number of the invoice I'm paying on the check. Yet they say they are applying it to accounts that I know nothing about. Then the next month they send me a past due bill for what I thought was paid. This has been going on since August! My husband retired on July 9. We had Tricare in place on March 31 but had not used it as we were using my husband's employer's insurance. UPMC was notified on July 13 that we no longer had Aetna only Tricare. They were still billing Aetna in September after they were told several times we no longer had it. I am frustrated and angry. I can't get them to do anything about my account. They keep saying they will review it but all I get are past due bills. Some of the accounts were not submitted to either insurance company. I have the names, dates and times that I have called them.

UPMC Altoona is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.