Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came through the drive through and ordered a blizzard and asked for extra ingredients in the blizzard. Anytime I’ve went and got the same blizzard with the extra ingredients I’ve never had an issue unless it’s when this one manager is working. I believe her name is Melissa or something? I called to say that it wasn’t edible because whoever made the blizzard put way to much stuff in the blizzard and immediately this women was rude and kept saying she wasn’t going to replace something that she made and made it correctly at that. I told her I’d bring the one she made back so she could see how inedible it is and she laughed and hung up the phone.

  Business Response

  Date: 10/31/2022

  This is a repeat customer. Great! They have been here several times since September 1st. Typically two times per week.
  They complain a lot. Either not enough or too much stuff in their Blizzards. We do our best to accommodate them. They now get their extra ingredients on the side. Melissa did hang up on her because she started swearing. Using the “F” word and we do not tolerate that type of abusive behavior.

  
  I will not offer or provide any free product at this time.

  
  Thank you,

  
  Matthew F*****, owner 

  Customer Answer

  Date: 10/31/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I’m not sure who this Matthew guy is referring to but it definitely wasn’t myself or anyone else I know who called and cussed at whomever. Yes I have came there maybe twice since the date of my initial complaint and never did I order the same blizzard again considering the way the broad made it in the first place. My response to whoever this guy is that responded over a month later to my complaint is this…

   

  you should probably double check the type of people you have working for you and also know exactly who your referring to when it comes to accusing someone of something they never did..

  Thanks

  Business Response

  Date: 11/01/2022

  I am the owner. “The broad” is a 30 year veteran in the service industry.

  Two other employees have experienced your inappropriate behavior.

  Perhaps you should take your business elsewhere.

  Matthew F*****

  Owner

  Customer Answer

  Date: 11/01/2022

  This is beyond hilarious considering you’re acting as if I’m someone else whom you’ve obviously had issues with as well! Doesn’t surprise me though because the way you have handled this complaint is nowhere near close to being good customer service. Like I’ve stated prior to this and I supposed I’ll repeat myself, I have been back to your establishment maybe a handful of times max since this complaint almost 2 months ago. There are plenty of WAYYY better ice cream places to go to in Altoona and the surrounding areas. 
  You have yourself a wonderful evening!!