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Business Profile

Online Retailer

Public Target

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order 11/29/2024 for three pairs of jeans($135) and added express shipping (*****) spending a total of $147.99. It now 2/15/25 and have yet to receive my order. We had reached out to the seller through Instagram and email without any response. On 1/15/25 I emailed again and this time was given a response to call a phone number to personally message the owner. When I reached out I was given and excuse about the funds being held up but he assured me he was going to send out the order that Monday 1/20/25 and that he would send me tracking. I even asked if there was anything I could do on my end to help the funds to be released to him. I waited and still nothing. I reached to his phone number again and he never responded. I sent an email on 2/1/25 asking to just cancel the order. Again no response. As a last resort I have disputed the charge and am waiting for the outcome of that. This company is completely unprofessional and are thieves. They continue to post on Instagram and erase any comments about other shoppers that have not received their orders either. Im sure some people may be receiving their orders but how is it that so many people have been skipped over. I just want others to be cautious about giving this company their money. This was supposed to be my sons Christmas present and sadly almost 3 months later he has yet to receive it. I have never made a complaint on a business. I am a very understanding person and love supporting small businesses but I feel cheated and dont want other to have to go through this same issue.

  • Initial Complaint

    Date:11/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of pants called the navy denim from public target on October 31st, 2024 and received them on November 17th, 2024. They were advertised to be shipped in 1-2 weeks. Upon receiving the package, the pants were inside with multiple tags in what appeared to be Chinese lettering showing they came direct from *****. The pants I received looked nothing like the photos on the website or social media page with the colors and size of the pants being much different from what was advertised. Additionally there was a key ring piece advertised to be on a belt loop of the pants that is nowhere to be found. I attempted to email the company and received no response, I wrote a review on the companys website on November 24th, 2024 which was hastily removed and finally I reached out to their Instagram account as a last resort on November 24th, 2024 to which I was instantly blocked. I paid $49 for the pants and the total was $56.99 with taxes and shipping.

Public Target is NOT a BBB Accredited Business.

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