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Business Profile

Plumbing Supplies

Penstan Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumbing Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been buying Grundfos zone pumps from ******** for years. My heating and cooling business told me to try one of the bigger pumps for my main pump on a seven-pump system. I did that. The first one didn't last a full year. I returned it to ******** and they replaced it under warranty. The next one only lasted about four months. I put it in my wife's car intending to return it. Since it was summer I forgot about it. I took it to ******** in September. The employee I gave it to said this only has a month left on the warranty. Since you already had one go bad I will have to call our supplier. I called him three times since and he told me he hadn't heard from the supplier and that he would call again. He never did. I was telling the story to a man who is knowledgeable about the pumps, and Pennstan. I told him how they keep putting me off, I told him the warranty had expired but I felt it was okay because I had gone to them before the warranty expired. He said they are know for that, so now I'm reaching out to you.

    Business Response

    Date: 12/11/2024


    I spoke with ****** on Tuesday December 10th. Told him I was the PC Manager and the letter was the first I heard about the pump.

    ****** is bringing the old pump back and getting a full refund.

     
    Thank you

    **** **** ******************** Manager

Penstan Supply is NOT a BBB Accredited Business.

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