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Business Profile

Storage

B & D Properties Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid these people up to date for storage and without proper notice, they disposed of all of my personal property which is almost everything that I own. They are now refusing to tell me who it was that is in posession of my property so that I can attempt to retrieve it as my birth certificate and Social Security card were in one of the boxes as well as my mother's ashes. I just want my property returned.

    Business Response

    Date: 04/26/2024

    B&D PROPERTIES HAS BEEN IN EXISTENCE FOR APPROXIMATELY 34 YEARS.  WE ACCEPT CASH, CHECK OR MONEY ORDER AND HAVE EXCELLENT RECORD KEEPING AS YOU CAN SEE IN THE ATTACHED DOCUMENTATIONS. 

    THIS TENANT FAILED TO MAKE REGULAR MONTHLY PAYMENTS AS NOTED IN THE SIGNED RENTAL AGREEMENT WHICH IS ATTACHED.  THERE WERE NEVER ANY LATE CHARGES APPLIED TO THIS ACCOUNT.  ONLY A $30 FEE FOR A CERTIFIED LETTER AND RECEIPT AS IS ALSO ATTACHED.

    THIS UNIT WAS LOCKED UP FROM 11/25/2023 AND A CERTIFIED LETTER WAS SENT DUE TO NO PAYMENT BEING RECEIVED SINCE 07/18/2023.  WE DID TRY TO CONTACT HER SEVERAL TIMES REGARDING PAYMENT.  WE WERE VERY LENIENT IN ALLOWING HER TIME TO BRING HER ACCOUNT TO A CURRENT STATUS.

    THE CONTENTS OF THE STORAGE UNIT WERE DONATED TO SEVERAL ORGANIZATIONS.  THERE WERE A FEW IRREPLACEABLE ITEMS SUCH AS FAMILY PHOTOS AND A BOX MARKED "MOM'S WEDDING DRESS" THAT WERE PLACED AT OUR FACILITY FOR HER TO RETREIVE.  SHE WAS MADE AWARE THAT THESE ITEMS ARE AVAILABLE TO PICK UP.

    UNFORTUNATELY, A BIRTH CERTIFICATE AND SOCIAL SECURITY CARD WERE NOT DISCOVERED.

     

     

B & D Properties Self Storage is NOT a BBB Accredited Business.

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