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Business Profile

Truck Repair

Professional Diesel Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid 4500$ for work and repairs that were not done i received the truck back in exact same condition as when it was towed to ****. I have text conversations since December 12th where he made me multiple promises the truck was going to be fixed and was given multiple time frames when it would be fixed. I finally received my truck back on March 15th at 2:25pm to find absolutely no work has been done to the truck. I have recipes and logged amounts from cashapp where most of the money was sent.

    Business Response

    Date: 03/18/2025

    That statement is false I do have witnesses saying work was performed on that truck I have an invoice as well as Mr ***** listing the parts that were put in that truck I also gave him multiple discounts on parts for his truck and also his truck is not in road condition and I let him know that as well it should not have passed APA inspection I do have an invoice that was emailed to him stating all the parts that were put in his truck and he agreed to those parts and they were installed

    Customer Answer

    Date: 03/18/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ***** *****

Professional Diesel Services is NOT a BBB Accredited Business.

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