We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Windshield Repair

A1 Glass & Express Lube

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my oil changed at this facility about ***** miles ago. My vehicle shut down while driving on January 29th. I spoke with A1 the next day about the situation. They said they were too busy to do anything about it and have it towed to the dealership that I bought it from. The dealership informed me that there was no drain plug in the oil pan when it was dropped off from the towing service. Therefore it would not be covered by warranty and the cost would be about $7,500. And that I should contact the company that changed my oil. I have made several calls to this business (A1) to seek information about the assumed negligence or improper handling of ensuring the drain plug secured properly after changing my oil. Even after communicating and calling several times they said that they would look into it and have **** **** me back. That did not ever happen. Today is now Wednesday February 5th and it was the first that they have contacted me. Not to mention that this was a return call from my previous call today seeking what they were going to do about the situation. During this call *** informed me that they would not do anything in regards to my engine blowing up. At this point I do not have a vehicle or transportation to travel to work or any of the other things that I would need to do in a typical day. My concerns come with who is held liable for this? Obviously this is at zero fault of mine or neglect on my behalf and I am currently without a vehicle, no source of transportation and will need to spend about $7,500 to have it repaired. The other option is for me to buy a new car. I have also called ******************* in regards to this matter and the reason why it would not be covered is due to external reasons. For example no drain plug and a drain plug just doesnt fall out on its own. I would appreciate your help in this matter and having this problem rectified. Please let me know of any steps that I will need to do following this awareness complaint.

A1 Glass & Express Lube is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.