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Business Profile

Online Retailer

Panzer Arms USA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a firearm from this brand recently and I went to disassemble the firearm to clean of factory oil and inspect before taking it to the range. A nut that connects the barrel to the rest of the firearm would not loosen. The product came with a proprietary wrench that only bent while I tried to loosen the nut. After finally getting the nut loosened enough to turn it, it stripped itself out as it had been so tightly fastened at the factory. I have sent them several emails since last week including a photo of the damaged/defected product. They have not responded. They do not answer their phone and you cannot even leave a message, which is not professional. Customers do not seem to be a priority to this business. I want to arrange with them to return the firearm and have my money fully refunded.

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase a product from this company December 13 of 2024 from one of their distributors. Is a firearm and is suppose to come with a magazine extension that includes a sling mount. I received the firearm with the magazine extension but it is missing the sling mount. I have been trying to contanct this company since then so i can get the mag extension replaced for whats advertised in their website and you tube videos, i have called every day, sent 2 tickets thru their site, emaild them 3 times and theres no response. They dont answer the phone and cant leave a voice mail. Theres are other customers complaining about the same thing. Would like this just have the iteam replaced with the one advertised

Panzer Arms USA is NOT a BBB Accredited Business.

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