Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello The company did repair the issue. I am satisfied. Thank you for your help.

  ****

  s an aftermarket fan and they will need to replace it but this is the reason I took it to begin with in June when they told me the problem was fixed so now I’m being asked to pay two times for the same problem. They said they had to get a head technician to find the issue so I asked them. Why didn’t they do it in the beginning and why didn’t they know the problems still existed? They were dishonest and saying that they fixed the problem and perhaps just change the part to appease me saying that the problem was fixed. Please help. Thank you 

  Business Response

  Date: 12/28/2023

  Spoke to customer, they have an appointment to come in next Friday and have their concerns addressed again.  I assured her we are not here to take your money and if the vehicle was mis diagnosed we will make it right.  Customer will be asking for me directly when she comes in and we will address her concern.  Thank you

• Initial Complaint

  Date:09/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle in June of 2022 9 months later the transmission went I took the Nissan ****** back for it to be repaired prior to that I spoke to the Representative that sold me the car and ask him about extended warranty in which I was going to purchase from a different company I was told I didn’t need to purchase the extended warranty because I already had it I replied ok and asked for a copy because I didn’t see it in my files I never received the copy I called and was placed on hold for very long time or no one knew what I was talking about ok moving forward a few month down the line which put me at 9 month after purchasing the car the transmission went so I went to piazza Nissan in person just to be told from a different representative that I didn’t have a warrant and then they said I only had a 6 month warranty and then I was told that it was an as is sale in which it was not marked off on the buyers guide is I have so I started researching to type of transmission I had in my car which was a CVT transmission and found out that those transmission has all kinds of problems which has been reported since march 8th 2022 now I owe ******* *** auto financing ***** which I feel is not fair because I had to rent cars to get to and from work and try to pay for a car that do not and car insurance and still pay all my bills and for a transmission that clearly was reported as transmission early on problems that I’m sure they knew about.

  Business Response

  Date: 10/11/2023

  Attached please find our customers previous complaint with the Attorney General. We stand by our previous response, and the assistance we offered her in June, that has not been accepted to date.
  
  I’m sure if she is no longer interested in keeping her vehicle, we could trade her out of the vehicle or purchase it back. We are in no way able to take items off someone’s credit report.

• Initial Complaint

  Date:09/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a car that needs a new engine per this dealership. I have provided documentation of the care I took with the car, including a good engine check from Nissan from June 2023. Nissan was the last company to look at the engine. They refuse to submit this documentation to Nissan and insist I need a new engine because of a lack of oil changes. I have had oil changes completed and shared the documentation. They refuse to submit data showing the engine and car never indicated there was an issue, clearly a mechanical problem. They are doing all of this to try and get me to buy a new engine.

  Business Response

  Date: 09/28/2023

  Despite multiple attempts to try to assist the customer, she has removed her vehicle from out premises to have it serviced elsewhere.

  Per her records and a ****** report her oil was only changed twice in more than 3 years, causing a buildup of sludge in her engine. This caused Nissan North America to not honor her warranty. Her accusations that we "refused to submit her documentation to Nissan" is not true.

  Customer is having difficulty understanding the difference between Nissan Motor Co. and Piazza Nissan of Ardmore. We are all bound by the terms of the contracts we signed. Piazza Nissan of Ardmore has fulfilled its obligation in trying to help and advise *** ******* of her rights and the next steps to follow. 

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 9/2/23, I went to Piazza Nissan of Ardmore to purchase a car for my daughter, ***************************, who is going to school in ************. She liked a 2016 **************. ***************************** was our salesman. When we were looking at the car, I noticed scratches on the front and rear bumpers and he said that they would never sell a car like that and he would fix it. I asked if the car had a donut or full size spare and when he opened the trunk there was absolutely nothing. He said that they can't sell a car without a spare and he would talk to his manager, *************************. **** agreed to touch up the scratches but refused to give us a spare. He said he would give us a "can of air". As we were filling out forms, we kept asking to schedule the repairs and we were being brushed off. We went to the Service desk to schedule the repairs and they said only the manager, **** can schedule it. We have never heard back from them. I contacted the salesman ****** on 9/8 and he said he would look into it. I never heard from him again. I reached out to the manager, ************************* and he never got back to me either. I want what they promised. The scratches should be fixed and ideally they should give us a spare.

  Business Response

  Date: 09/20/2023

  It is my understanding that our General Sales Manager, ********************* has reached out to ****************** and arranged an appoint with her for next Tuesday or Wednesday, to have the scratches on her vehicle fixed. We do not have a body shop on site, and have to make arrangements with the outside vendor to be here. Therefore, scheduling can sometimes be a little more complicated than making an appointment with our service department. I apologize that this was not properly communicated to ******************. Additionally, a *** specific tire inflator kit has been ordered for ********************** vehicle and will hopefully be here in time for her appointment next week. 

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  I am rejecting this response because:
  
  

  Thank you very much for your response but I don't think your offer is going to work for me. I have already spent so much on a car that doesn't worth. If I knew from the first service bisit that this model has a cvt transmission problem and that Nissan doesn't have a solution for it, I wouldn't proceed with the repairs. I think I was misled and deceived. I think we all have to agree about the felling cvt transmission in its early years and Nissan ***** was one of them. Please check out this link.  **********************************************************************************;
  All I am asking for from Nissan is to reimburse me for the unnecessary repairs that I agreed to at the dealership service or help me with replacing the transmission. A 50% discount will be worth it. Thank you for your time and consideration in this matter

  Regards,
  
  *****************************

  Business Response

  Date: 06/15/2023

  In regards to the complain submitted, **. ********** brought the vehicle in question a 2013 Nissan ***** with 151,119  miles to us as he stated that he recently purchased and wanted a vehicle inspection. He also stated that he had a coolant leak and the vehicle had overheated. It was determined that the vehicle had a significant leak in the radiator and vehicle could not be test driven in that condition as it would risk potential further engine damage. Customer authorized repairs and we completed and vehicle was no longer overheating. He was also provided with an estimate of other items to start with repair of this vehicle. The customer returned about 5 days later with a complaint of a hesitation as well as to perform a spark plug replacement (due at 105k miles) and due to the vehicle overheating a transmission fluid service to attempt to see if that would help with the transmission codes found as we had no service history on the vehicle prior. Both of these preventive services were performed properly and vehicle was released back to the customer. 

  Customer then returned about two weeks later and it was determined that the transmission had in fact failed and would need replacement and the customer was provided with pricing. Unfortunately there is no way for us to foresee these types of failures, especially in situations like this where the vehicle cannot be safely operated at time of arrival. **. ********* was kept informed and provided with options to continue or not during this entire process. I would be willing to offer him an additional $500 service credit towards the replacement of the transmission if he wishes to continue with repairs.

  ***********************

  Fixed Operations Director 

  Piazza Nissan of Ardmore

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  vice Manager advised there was never an intent to service my vehicle and I could no longer bring my vehicle to be serviced at this location. Greg W******* advised **** of Nissan Consumer Affairs my vehicle could no longer be serviced due to my survey. Although my vehicle was never serviced, per the text above; it was in fact moved from the location I originally parked it in. I am seeking the cost of all repairs, remaining items owed by Piazza Nissan, **** reimbursement and lost wages.

  Business Response

  Date: 12/08/2022

  I have connected with ****************************
  We offered to bring the car get all the work done.
  
  She has my number and we agreed to speak next week to possibly schedule a time to come in.
  
  I will be providing an alternative car for her to drive and promised to perform all the work needed.