Reviews

Review Details

• Review fromChad O

  Date: 01/13/2025

  1 star
  Bought a used car there in December of 2023 -- also bought an extended warranty, as it was my daughter's first car. Within the first 12 months (and only ***** miles of driving), the car has been in the shop 3 times for a total of close to $10,000 in repairs. Tires, brakes, rotors, under carriage, radiator, etc. All things that should have lasted well beyond the first ***** miles. And despite having the extended warranty, I was told each time the issues are not covered. I called to speak to the ***** **** ******* -- and said at the outset, "I'm assuming good intentions, but here's the situation." As I finished explaining, his response was, "I don't think we've done anything wrong -- what do you want me to do?" No apologies, no understanding, no effort to try and help a customer who bought a car in good faith. When I expressed that to him, that I felt he was not even trying to help, he said, "I've listened to you for 5 minutes and I don't know what you want me to do for you." I replied, "wow, thanks for giving me 5 minutes" and he hung up. Literally hung up on a customer after 5 minutes. And I never once raised my voice or said anything derogatory. ***** this dealership at all costs. There are several other options on Lancaster on the Main Line who are willing to help and do right by their customers. He was combative right out of the gate and wanted to accept zero responsibility. I honestly would have been happy if he just offered a couple of oil changes or something commensurate, despite my almost $10K in repairs in the first year. But I didn't get that, or any offer to try and help; just a lot of combative attitude and then he rudely hung up on me. Again, avoid this dealership at all costs..

• Review fromKevin F

  Date: 04/15/2023

  1 star
  I visited this dealership in December of 2022. I placed a $1000 deposit on a car which was due to arrive later that month. I was a given a verbal assurance that the deposit would be refunded to me if I elected not to purchase the car. I notified the salesperson the following business day that I would not be purchasing the car as my circumstances had changed.
  I have yet to receive the refund despite contacting the salesperson on three separate occasions, and receiving reassurances that it would be taken care of.
  It is now April.
  Needless to say, this is nothing more than either poor organization, dishonesty, or theft. This incident, coupled with unprofessional conduct on the part of the sales manager (not the salesman himself) would lead me to avoid this dealership in the future.
  I purchased the car from a competitor a month later. I had a much more pleasant experience.