Complaints

This profile includes complaints for Marks & Co Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Marks & Co Inc

  101 Mill Creek Rd Ardmore, PA 19003-1537

• 

  Marks & Co Inc

  PO Box 589 Ardmore, PA 19003-0589

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rent an apartment from marks and company located at *** ********** ****** bala cynwyd pa. Apt 311. We would like a rent credit of $2292.50 for the 5 months in winter of 2022/23 that mechanical issues with the apartment house’s heating boiler created loud pulsing, buzzing and banging noises in the radiators and radiator feed pipes in our apartment. These noises disturbed our quiet enjoyment of over half of our apartment (two bedrooms, 2 bathrooms and hallway) for at least 12 hours a day for the 5 winter months. We bought this issue to marks and company attention beginning in Nov/dec 2022 and on multiple subsequent occasions, marks and company downplayed and ignored our complaints and did not repair the heating boiler until over 8 months later on 10/12/23.
  
  The boiler mechanics finally repaired the boiler on 10/12/23 and this repair took 4 people 6 hours to complete. Please see attached photos of a shopping cart containing the old boiler flanges and pipes that were replaced during this repair.
  We requested the following credit from marks and company which they denied out of hand.
  Rent credit calculation
  -$1834 monthly rent
  x 50% of space affected by boiler noise
  x 50% of time, noisy for at least 12 of 24 hrs
  x 5 - noise for 5 winter mths when boiler on
  = $2292.50 rent credit for disruption of quiet enjoyment.
  We are ending our lease with Marks and company effective 2/28/24 and would like them to provide a rent credit to compensate us for the loss of our quiet enjoyment of 1/2 our apartment for 12 hours a day for the winter months of Nov 22, Dec 22, jan 23, feb 23 and Mar 23 when their faulty boiler caused loud constant rythmic pulsing, banging and vibration in the radiator pipes and their feed pipes in our apartment. We can provide over 10 pages of email correspondence detailing our numerous complaints. We also intend to file a complaint against marks and company with Lower Merion Township building and Administration department.

  Business Response

  Date: 01/05/2024

  I have attached our timeline for the alleged issue with apartment *** at *** **********. The timeline was prepared by our Maintenance Manager, ****** ********. Mentioned in the timeline is ***** who is our head plumber and ****** is our outside HVAC contractor. We believe this complaint was filed because the claimant was not happy with the proposed rent renewal.  

  Customer Answer

  Date: 01/09/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  The flanges on their heating boiler had rotted out (referred to as pump dampers in landlords response) transferring and amplifying both constant boiler and pump noises into the radiator pipes in our apartment much like pipes on a church organ. This caused loud constant banging, buzzing and pulsing in our apartments all day and all night long.  This was like living in a giant beating heart. The noise and vibration were clear evident in the stairwell next o our apartment from the third floor landing all the way to the basement.  We bought this to the landlords attention verbally beginning in November 2022 and multiple times thereafter.  As typical for this tenant hostile landlord, they chose to disregard, downplay and ignore this maintenance issue with their heating boiler for over 8 months.  They only replaced the boiler flanges after I complained again in October 2023 and threatened to go Lower Merion Township with this issue.  This repair performed by their heating contractor on 10/12/23 took 24 man hours to complete and cost between $3500 to $4800. So their claim that there was no issue with noise in our apartment is obviously false based on this evidence (refer to picture of flanges and pipes that were replaced in original complaint).  We would like fair compensation for their maintenance issue which disrupted our quiet employment of the 1/2 the apartment for 5 winter months.  This constant noise and vibrations made it hard to concentrate, disrupted our sleep and made us feel physically unwell.  We could have asked compensation for 24 hours per day for 5 winter months that this problem occurred. But to be fair we’ve only requested compensation for 12 hours per day for the 5 months. The landlords claim that we filed the complaint because they raised the rent by 12% this year after raising it 7% last year are unfounded and wholly in keeping with their tenant hostile culture
  
  
  
  Regards,
  
  
  
  *********** ********
  

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into the ********* ***** apartments owned by Marks & Co on 7/18/22. I saw several roaches inside and outside the apartment on the first day. I told the superintendent and he claimed the complex would be treated. I have continued to see roaches despite keeping the apartment clean and buying boric acid and boric traps. I still have seen (and killed) some as of 9/13/22.The air conditioner filter and dryer lint were also not cleaned before I moved in. I had to buy screen repair to fix the holes in all the window screens. The apartment is not well maintained. The other main issue is with the lack of responsiveness from Marks & Co when I complained that my dryer wasn't working properly. I first called about the dryer on 8/11/22. The superintendent looked at it and agreed it was not producing heat. Marks & Co told me they would be replacing the dryer and would notify me when they would come for the dryer. The last day of correspondence was 8/24/22.On 9/8/22, they took both the washer and dryer without notifying me. I contacted them to find out when the replacements would be coming. They told me they were coming 9/12/22. Instead, on 9/12, I have a box with a dryer in it outside of my apartment. I contacted them on 9/12 and 9/13 and they said they had to talk to the superintendent to find out about where my old washer is since they were only supposed to take the dryer. This is now almost two months of a non-functioning dryer when I pay an extra $100 a month to have in-unit washer/dryer. They offered me a $50 credit for the dryer but now that I am without both a washer and dryer I believe I should receive $100 credit.I am extremely dissatisfied with the level of service with this company and the roaches have made it hard for me to sleep in the apartment, which is affecting my productivity at work.