We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Thrift Shop

Goodwill of Southwestern PA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Thrift Shop.

Complaints

This profile includes complaints for Goodwill of Southwestern PA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Goodwill of Southwestern PA has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Goodwill of Southwestern PA

      118 52nd St Arsenal, PA 15201-2593

    • Goodwill of Southwestern PA

      2212 Mountain View Dr West Mifflin, PA 15122-2404

    • Goodwill of Southwestern PA

      4005 Freeport Road Natrona heights, PA 15065

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/18/2024, I shopped at Goodwill, W. Mifflin, at 12:15 pm. I bought a hat marked $3.50, told clerk, Xavier, I needed a sr. discount. I handed him a $10 bill; he did not place it on top of the register. He put it inside. He handed me $2.37 change. I said, "I gave you a $10 bill." He argued repeatedly for 5 min. & said it was a $5 bill. False. I asked for money back. He refused. I asked to speak to the Manager. Xavier said he is the Manager. Ann is the Manager. Xavier kept telling me he opened the register with two $10 bills. It was 12:15 pm. Store opened at 10 a.m. I called main office in S. Side on Mon., No one answered the phone. I sent an email on their website asking for a refund. They ignored me. I spoke to 2 corporate officers on Tues. who referred me to Andrew M***** to handle it. After trying to call 6x, the phone kept going blank; there was no recorder. I sent an email to Mr. M***** requesting a $5.00 refund. He did not respond to my phone call or email.

      Customer Answer

      Date: 03/28/2024

      Email #1

      A few more tidbits on the above.  I called Goodwill Store in
      West Mifflin.  A guy named Kevin answered.  I asked him who is
      the Store Manager.  He said they were not permitted to disclose the 
      name.  Then, he proceeded to interrogate with why was I calling, what
      is my name, what is the reason for my call.  He said the Manager was not
      in.

      Attached is a copy of the receipt.  Note that the $10 bill I gave Xavier B is
      not recorded on the receipt.  Almost all stores that I go to show the dollar
      amount given with the change due.  Goodwill store does not show that.

      ****** *******

      ---------------------------------------------------------------------------------------

      Email #2

      Attached is an email that I sent to Mr. M*****.  As I
      thought, no response.  I doubt that there will be any
      response.

      When I spoke to 2 top executives, one said he did not
      think anything could be done about it since it was Tues.
      Well, I called the main store on Mon.  No one answered the
      phone.  I sent an email on Mon. to their address on their
      website.  Again, no response.  You can see that Goodwill
      will take your donations and your money.

      ****** *******

      Customer Answer

      Date: 04/02/2024

      Mr. M*****, Goodwill, called me today to say that I will receive a $5.00 refund.
      Thanks you.

      Customer Answer

      Date: 04/11/2024

      I have not received the $5.00 refund from Goodwill in West Mifflin, PA, as previously discussed. What happened????

      Customer Answer

      Date: 04/12/2024

      Today, April 12, 2024, I received the $5.00 refund from Goodwill.
      Thank you.

    Goodwill of Southwestern PA is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.