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Business Profile

Pizza

Ashland Pizza

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ashland Pizza's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ashland Pizza has 2 locations, listed below.

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    • Ashland Pizza

      221 W Centre St Ashland, PA 17921-1308

    • Ashland Pizza

      221 W Centre St Ashland, PA 17921-1308

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/22/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged 28 dollars for 2 pizzas that should have been only 22 plus change according to the menu THEY post on their internet home page. I walked in the snow to get it and it was also only about Two thirds cooked all the way.

    • Initial Complaint

      Date:11/01/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called and placed my order with ***** @4:33pm. I gave her my order: cheese steak & sauce with American cheese no onions, pizza cheese steak no onions, 2 tiramisus, XL Plain pie w/Sweet sauce, XL Pepperoni w/Traditional sauce and 2 *****( sp?!) Orange drinks. ***** was having problems with her computer & had to ask another employee how to get out of that certain screen. She told me my order came to $62.28 and I continued to give her my card information, as she REPEATED IT OUT LOUD, ALONG WITH MY EXPIRATION DATE AND SECURITY CODE!!!!!6:10pm, the Delivery boy gets here. I shook my head before he could say anything & told him he had the wrong order- he told me to look at the receipt, that's exactly what I ordered. I told him I wasn't signing for it, to please get it straightened out! At 6:12 pm BOTH he & I were on our phones, calling Ashland Pizza. ***** wasn't helpful at all, so she handed the phone off to ******. ****** told me I needed to send the ONE smaller pizza they sent back with the delivery driver & I informed her I didn't take ANYTHING from him, he still had it- she asked me if I'd take what WAS correct - I agreed and informed her I would NOT be signing the receipt until I got my delivery in full. She told me she'd be sending the 2 XL Pies out along with the 2 tiramisus ASAP!6:25pm, I call to check on WHERE my pizzas were, ****** told me they needed to RECHARGE me an extra $16.96. I asked to speak to the Owner, she took my name & number & said she'd have him or his wife call me. & She was sorry I got in an argument with the delivery boy- I laughed, I have 6 surveillance cameras, TWO of them are on my FRONT PORCH & have audio - I was respectful to that boy!8:10pm The older delivery man came and brought my pizzas and tiramisus & apologized on their behalf. I talk loudly, so he overheard the entire conversation & SAID it was all that *****'s fault! TODAY @10:01 am I called & it went to voicemail TODAY @10:02am I called and was put on hold

    Ashland Pizza is NOT a BBB Accredited Business.

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