We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Financial Consultants

AEX Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased items on 9/26/22 with a shipping time of 5-10 days I have screenshots of the information I paid $135 for items from element vape where I paid additional money for expedited shipping which aex does not offer.I have spoken to several customer service representatives the first on 10/14 named ms.Lee who guaranteed me that it would be delivered Monday 10/17 after I had continually asked to speak to a manager I was told a manager would call me which never happened. I have spoken to the same woman on Monday 10/17 who still refuses to allow me to speak to a manager.also my package has still not arrived she assured me several times that I would be receiving a call from the manager who was attempting to “find a driver” however the first contact I had with the company on 10/17 with a woman named Katie told me they had no idea where my package is and that she would contact the driver and call me back no such call was received within an hour which is when I called back and got the rude Ms.lee on the phone who told me that representative had left the building and informed me that the driver had not showed up for work which is very suspicious considering the woman Katie could not give me any info after a 20min call but ms.lee after 2 mins gives me the information. Then ms.lee continues to tell me I cannot speak to a manager and begins to get very loud and irate with me and repeated speaks loud and over my voice to tell me it will be there tomorrow over and over again this company is now holding my package hostage it feels. My order number is *********** this company needs to be checked as I know for a fact I am not the only one to experience this sort of treatment through aex

    Business Response

    Date: 07/11/2024

    the package was shipped to the wrong *** cross dock from We Ship.    As a result it had to be sent to the correct delivery cross dock in *******, **, which resulted in a delay.   The package was delivered on 10/18/24. 

     

    I am not sure who ***** is because, at the time, we have no one with that name in our *** **************** team nor at the ********* or Hanover depots.  I am wondering is he might have initially contacted We Ship.    ********* did work at *** in the **************** department , however, she is no longer a member of the *** team.

AEX Group is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.