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Business Profile

New Car Dealers

Highline Motor Car Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone totalled my car last year. Highline was eager to get me into a new car before I recieved settlement. After evaluating the options they had on their lot, I went with a 2013 Jeep Wrangler because it was the only think that was in my budget, or so I thought. They promised to keep my monthly payment close to want my last payment was but they ended up charging me almost $500 a month for a 2013! As a single mom, and college student, working 2 jobs I felt like I had no other option. They even sold me the car wiht the passanger side mirror missing and had me come back a week later to put it on. Not even a month after having the car, it began to stall out. 3 months after having the car it had to go into the repair shop 3 times! I reached out and tried to get a new car but everyone kept ignoring my calls! When I finally got a hold of the owner and told him what was going on, he told me "well, we are a used car lot". In other words, he was telling me, "oh well, thats your problem now" . As I am approaching a year now of having the vehicle, it has been in the shop every other month! It has costed me more than it has helped me. Parts of the car have even rusted off the frame and I even had to get a mechanic to weld the struts back to the frame. SO they will refuse my calls when I complain about their terrible product but will blow my phone up if I am even a second late on payment. HORRIBLE EXPERIENCE. If i would have known I would be going through this, I would have begged my insurance company to repair my totaled vehicle!

Highline Motor Car Company is NOT a BBB Accredited Business.

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