We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wood Finishing

Mr. Sandless Metro Philadelphia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wood Finishing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ** ******************** came into my 1 wk old remolded house paint floors etc new furniture and literally used nothing to cover any of my house and items and ruined furniture I would like to have a professional cleaner brought in to resolve the issue which happened on 10-31-22

    Business Response

    Date: 11/10/2022

    **.**** was not requesting a cleaning of his home or work area.  He requested from us a top to bottom home cleaning, with literally 19 pages of details and a cost of more than $15,000.  Due to this unreasonable request, we submitted this to our insurance.

    After a thorough investigation by our insurance adjuster, the claim was denied.  In affidavits with threat of perjury, the technicians on the job swore under oath that they used a plastic shield and taped off the entire bottom of the steps they were working on, that **. ***** father-in-law or father (an older gentleman who was on the job site) saw the plastic shield, and **. ****'s **** video system will show the technicians bringing in the shield as well as taking it out when the work was completed.

    Attached is a picture sent in by **. *********** Unless the dog in this picture can fly and flew to where it is standing, literally at the bottom of the our work area, the picture shows not a single dog print in dust on the floor.  Zoom in on it.  There is literally no dust right at the edge of the work area.  

    What really went on here?  **. **** says it all and I do thank you for at least stating one point of fact.  Quote “Mr Sandless came into my 1-week-old, remodeled house.  All he is trying to do is blame all the dust made in his home from his remodeling BEFORE we came there on us and to get us to pay for that cleanup.  **. ****,please ask the older gentleman if he saw the stairs taped off and check your Ring video for that day.  Mr. Sandless used care in preparing your stairs.  Your attempt to blame your newly remodeled home dust on us is unfair and wrong. You should have the remodeling company pay for the cleanup, or if you did the remodel yourself, you should pay for it.  We would be more than happy to come back and spend five minutes to clean up the stair area since you didn't allow us to finish the job, we didn't vacuum up that section as we thought we would be back the very next day.

Mr. Sandless Metro Philadelphia is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.