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Business Profile

Propane

Kauffman Gas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Propane.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve been with this company for over 20 years. In the past few years they have begun a minimum usage charge of $250. ( they say it is a service charge for equipment. My equipment has not been touched since install) this fee and their considerably higher gas prices finally pushed me to another company. They picked up their tank over a month ago. Now they are charging me $89.97 for a 20 year old part that was less than $45 new. It would also not be a part that can be used over ( discussed this with another company owner) they are compounding this with a $10 charge less than monthly. The company that removed their tank tells me the old useless part was inside the top of the old tank. My question is why should I pay them for this part? It was trash and I’m not sure that a company that is adding bogus charges as they go is even trustworthy. Did their driver lose it? I wasn’t notified as to pick up day (so I could sign off on condition)

    Business Response

    Date: 08/19/2022

    The balance has been written off and the account balance is back to zero.

Kauffman Gas is NOT a BBB Accredited Business.

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