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Average of 25 Customer Reviews
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Review fromScott M
Date: 06/06/2025
1 starScott M
Date: 06/06/2025
I wouldnt be writing this Review if one thing would have happened, TALK TO ME. Dont place the answering service in the position of telling a Customer that the Supervisor has left for the day at 2.45p on a Thursday. Especially when the Horizon repairman had just fried our whole cooling system, including the thermostat!!What started with a bad fan motor in a new AC system that was only 3.5 years old in a $10,000 system, for which we had waited 4 days for the new motor to be installed. Add to that the fact that the repairman told me he would be at our home at 8.30a and didnt arrive until *****a - after having to use a vacation day to wait at home for them to arrive. Then telling me this will be quick all I have to do is switch out the motor by mounting it and plugging in the new one.Hours went by, nothing. He comes in to test the thermostat and it is non-responsive. He tells me to get new batteries, which I did. Then asks me, these are new? To which I say, of course - you watched me take them out of the box.Then he goes out to his truck for the next 1.5hrs, supposedly speaks with his Supervisor and comes in and tells me that he has fried the system.I reply by saying I will be calling a senior person to speak with them. Called 4 times and never spoke with anyone. Each time I waited on hold for an extended period of time. Each time, I was then told by the answering service that someone would call and never did. Then at 2.45p I am told everyone has left for the day and no one would be calling. This was a Thursday, I had been home all day and no one would speak with me. We remain without an AC system, no plan, no calls - - nothing!!!If I could rate them a ZERO, I would.
Horizon Services
Date: 06/09/2025
We sincerely apologize for the frustration, inconvenience, and lack of communication you've described. This is certainly not the level of service we strive to provide. Your concerns are being taken seriously, and a manager will be reaching out to you directly as soon as possible to review the situation in detail and work toward a resolution.Review fromBarbara R
Date: 05/06/2025
5 starsBarbara R
Date: 05/06/2025
I had a problem with my thermostat. ***** came out to help. He identified the problem right away and was thorough about checking my system to be sure no other issues were contributing to the problem. He explained things as he did them and answered all my questions. He was very courteous.******* ***** Twp., **Horizon Services
Date: 05/08/2025
Thank you for your kind review! We're glad to hear ***** was able to quickly identify the issue and took the time to thoroughly check your system and explain everything clearly. His courteous and knowledgeable service is exactly what we strive for. We appreciate you choosing us and are here whenever you need assistance!Review fromJeannie K
Date: 04/29/2025
5 starsJeannie K
Date: 04/29/2025
I had a tune up scheduled for my central air unit, the technician was very professional and explained everything that he did to the unit. Would definitely recommend them. ????Horizon Services
Date: 04/30/2025
Thank you so much for your kind words and recommendation! We're glad to hear our technician provided a thorough and professional service during your central air tune-up. If you ever need anything in the future, were just a call away!Review fromKelly B
Date: 04/10/2025
5 starsKelly B
Date: 04/10/2025
**** and horizon were great this week for my ac tune up. He was timely and very helpful and professionalHorizon Services
Date: 04/11/2025
Thank you so much for the kind words! We're glad to hear **** and the Horizon team took great care of you during your AC tune-up. Timely, helpful, and professional is exactly what we strive for! We appreciate your support and look forward to helping you again in the future.Review fromRobin M
Date: 02/25/2025
5 starsRobin M
Date: 02/25/2025
Horizon has never failed me. The service is above expectations. The technicians are so careful about your home. They keep you informed and actually show you what needs to be done. I highly recommend Horizon for all your heating, air conditioning, plumbing needs.Horizon Services
Date: 02/26/2025
Thank you so much for the amazing 5-star review! Were thrilled to hear that our team has consistently exceeded your expectations. Providing top-notch service and ensuring your home is well taken care of is always our priority. We truly appreciate your recommendation and look forward to continuing to assist with all your heating, air conditioning, and plumbing needs!Review fromAlexander V
Date: 02/14/2025
1 starAlexander V
Date: 02/14/2025
Canceled my maintenance appointment 10 minutes prior to the start time by sending a voicemail. Want me to reschedule when they are available. Appointment was scheduled months ago and this was the first available. Took a day off of work to be home. They confirmed it the night before via email and text. Best was when dispatch hung up on me. Called back and when I asked to speak to a manager they sent me to voicemail.I have used Horizon for years and this is not the first problem Ive had with them.They are all about the sales pitch, follow through is horrible.Horizon Services
Date: 02/17/2025
We sincerely apologize for the inconvenience and frustration this has caused. We understand how important your time is, and we deeply regret that we missed the **** on providing the service you were expecting. A manager will be reaching out to you directly to discuss the situation and work towards a resolution. Thank you for bringing this to our attention, and we appreciate your long-time business with Horizon. We are committed to improving and ensuring this does not happen again.Review fromCatherine R
Date: 12/05/2024
5 starsCatherine R
Date: 12/05/2024
We have had this company in our home for years now. Every worker has always been very polite and professional. This company goes above and beyond to ensure good customer service.Horizon Services
Date: 12/09/2024
Thank you so much for your kind 5-star review! Were thrilled to hear that youve had such a positive experience with us over the years. Our team is dedicated to providing the best customer service, and its wonderful to know that weve been able to meet your expectations. We truly appreciate your continued trust in us!Review fromSuzanne D
Date: 11/29/2024
1 starSuzanne D
Date: 11/29/2024
On approximately 11/14, I paid horizon plumbing a tad under $4500.00 to fix pipes under my house so I wouldnt have to worry about plumbing issues through the winter. After trashing my bedroom, they neglected to hook up the cold water in my bathroom. They left me with no shower for 9 days.I was assured several times that management would reach out to me but they never did. No attempt at all was made to make this right. Seriously, 9 days with no shower and no apology, no nothing!Horizon Services
Date: 12/02/2024
Thank you for bringing this to our attention. We deeply apologize for the inconvenience and frustration youve experienced. This is not the level of service we strive to provide, and we are truly sorry for the lack of follow-up. A manager will be reaching out to you shortly to address your concerns and work toward a resolution. Thank you for your patience as we make this right.Suzanne D
Date: 12/12/2024
No one from Horizon has reached out. There has been no communication from them at all. They could not care less that I was left with no shower for 9 days. They disconnected the hear meter that is supposed to keep my pipes from freezing. I believe this was deliberate to cause me to call them back. They also left all the insulation they ripped out and never told us that that would be something to address. It cost me $1210.00 to have someone come fix the mess. During the first time out, (ironically to not have to worry about plumbing issues for the winter) they trashed my bedroom and made no effort to put things back. Horizon has caused me extreme stress and a total of approximately $5610.00. Again, NO ONE from horizon has reached out to me. Apparently they dont care to make this right. Ask yourself how inconvenient it would be for you to not have a shower for 9 days. How angry would you be if this happens after paying a tad under $4500.00 to not have plumbing issues for the winter and then having to pay another $1210.00 to fix the mess and then finding out they left you extremely vulnerable to frozen pipes. What a very, sorry way to treat a senior citizen!Review fromTimithy P
Date: 11/12/2024
5 starsTimithy P
Date: 11/12/2024
I really enjoy working with this company; every technician they have sent have been greatHorizon Services
Date: 11/14/2024
Thank you so much for your kind words! We're thrilled to hear that you've had such positive experiences with our technicians. We take great pride in our team, and its wonderful to know that their work is making a difference. We look forward to continuing to serve you!Review fromMarcia M
Date: 10/17/2024
5 starsMarcia M
Date: 10/17/2024
Knowledgeable technicians who are thorough when performing services and communicate what they find. Office support staff is very responsive and keeps the customer up to date on when the technician will arrive. I appreciate being provided a photo of the technician beforehand. Very satisfied! Thank you!Horizon Services
Date: 10/18/2024
Thank you so much for your kind words and detailed feedback! We're thrilled to hear that you had a positive experience with both our technicians and office support team. Clear communication and thorough service are our top priorities, and it's great to know that these efforts made a difference for you. We're also glad you appreciated the technician photo—it's all part of our commitment to providing a personalized and reliable service. Thanks again for choosing us, and we look forward to assisting you in the future!
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