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Business Profile

Appliance Rental

My Micro Fridge

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a refrigerator microwave rental from mymicrofridge.com for my daughter in college who has a disability. My daughter is unable to lift heavy objects. This was the second year in a row that we ordered delivery because of my daughter's disability. On their website and on my receipt, it clearly states that the unit will be delivered to the room and that no one has to be present. Last year, this worked out fine. Yesterday, they delivered the unit to the hallway outside of her suite.When I called to complain and asked them to send someone to move it into her room, they said that we should have called to ask for special accommodation. This is ridiculous since they clearly state that the refrigerator will be moved to the room and no one needs to be present. Please see the attached receipt.Can you please help us with a speedy resolution?Thanks.

My Micro Fridge is NOT a BBB Accredited Business.

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