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Business Profile

Body Waxing

European Wax

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Body Waxing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 4/19/2023 Inquiring about purchasing a wax package. They gave me a price and told me I would have to provide a deposit. I was going to utilize the gift card I had on file and then utilize my debit card for the balance. I changed my mind and the lady submitted my payment without confirming that’s what I wanted. So, then I asked for a refund because I didn’t want the package. They stated they issued a refund but I’ve not received anything. It is now May 10, 2023 and I’ve not received any refund. I’ve informed my bank in regards to this issue as well as I spoke with the general manager of the European wax center: ******* ******, she asked me to submit documents through email that I’ve not received the refund and that she will contact the Finance department of European Wax center and that was on 4/29/2023 was the last time I was in contact and no one has followed up since. And now I’m out of 110.62. I believe I’ve been robbed of my money and no one cares and it seems as if that’s what they do to their clients when it comes to refunds. Im upset and very frustrated

European Wax is NOT a BBB Accredited Business.

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