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Business Profile

Cleaning Services

Supreme Clean Pros

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Service: 9/5/2022, Arrival Time: 1:42pm EST Services Requested: Deep cleaning and wall washing for 2bd, 1ba apartment Total Amount Paid: $315.00 + $50.00 additional cash tip since services were completed on the holiday Description: I paid for an apartment deep cleaning plus wall washing and didn't receive either of these services. When the company arrived, there was only one person (the owner Uniquee) and he advised that there was an error with their website that allowed people to book on the holiday (Labor Day) and the original cleaning crew was off. I offered to reschedule my cleaning service, but Uniquee insisted that he can do the job on his own and said that it's ok because his calendar was clear for the rest of the day. This is why I gave him the extra $50 tip out of courtesy, but realize I should have thoroughly inspected the apt. first which was a mistake on my part. I left Uniquee the house key and he advised that he will contact me when he's also done. At 6:04pm, I texted Uniquee to get a status and he advised that it would be another 30 minutes. At 6:45pm, Uniquee texted me and told me the services were completed. I noticed that the shower wasn't cleaned, so I texted him at 6:56pm. Uniquee called me back at 6:58pm and advised he would come back and clean the shower. When Uniquee arrived, I showed him the shower and he apologized for missing this. I had to step back out, so Uniquee called me at 7:26pm and advised that the shower is completed and that he left the key in my apt. When I came back home later that evening, I was able to do a thorough inspection and noticed that Uniquee didn't complete the deep cleaning/wall washing and didn't even complete the standard cleaning services such as dusting, cleaning counters and vacuum/mop all areas which is baffling since he was here for 5+ hours. I texted Uniquee on 9/6 at 12:45am and at 8:26am including pictures and he advised he would provide a refund, but haven't heard back from him since then.

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