Complaints

This profile includes complaints for Pep Boys's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Pep Boys has 905 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Pep Boys

  1 Presidential Blvd Ste 4 Bala Cynwyd, PA 19004-1017

  
• 

  Pep Boys

  274 Amherst St Nashua, NH 03063-1704

• 

  Pep Boys

  524 S Broadway Salem, NH 03079-4438

• 

  The Pep Boys -Manny, Moe, Jack

  4204 Route 9 Howell, NJ 07731

• 

  The Pep Boys -Manny, Moe, Jack

  Route 18 & Hope Street East Brunswick, NJ 08816

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 23rd I brought my mother's car to the Pep Boys store on Rt * in Parlin, NJ to have them look at my front passenger tire which had been leaking. I asked them if it could be patched, if not I would purchase a replacement tire. They brought my car to the garage and then came out with a list of over $800 in repairs they felt my car needed. I told them I wasn't interested and to please just replace the tire I brought it in for. They took it and brought it to the garage and replaced it. Two days later (the day after Thanksgiving) I noticed the tire was still leaking air so I called and told them of the problem and brought the car in the next day. It turns out they didn't replace the correct tire and refused to do anything to fix it. The store manager kept saying "well the work order says we fixed the right tire" (as if I had any involvement in filling out the work order). I manager even said "I don't understand why your making a big deal, the tire we changed would have needed to be replaced eventually." And that I might as well leave because "he's not giving me anything free". For the record I didn't ask for anything free. I asked for the job I paid for to be done. I told them to put the old tire they took off back on and put the new tire where it was suppose to go. But even that was to much trouble. The next day I called corporate and filed a complaint. I was told they would "launch an investigation" and I should hear back normally 24-48 hours. It's been 6 days and despite repeatedly calling and DM'ing they keep just saying "you'll get a call back". In the meantime my Mom is driving a car with a tire that needs to be refilled every day. I really need your help getting this taken care of before something bad happens while driving the car.

  

  Business Response

  Date: 01/23/2023

  We are in receipt of the complaint sent to your office by ************. We apologize for any inconvenience ************ may have experienced at our facility.
  
  ************ was contacted by the Area Director and the store manager. ************ came to our facility on 12/7 2022 and had his tire repaired despite it being below 1/32nds &metal wires coming out of the tire. ************ was informed numerous times that the tire needed to be replaced, and that this repair would not last long, it was a temporary fix. **./ **** understood this when explained on the call.
  
  We again apologize as well as thank ************ for allowing us the opportunity to address his concerns.
  
  Regards,

  *********************
  Customer Experience Supervisor

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was vandalized in Washington DC and there was a problem with my gas gage. I took it to Pep Boys in Philadelphia near my daughter's house on June 14, 2022 for an engine diagnostic test which includes a Complementary Vehicle Inspection, which should include topping off of all the fluids including oil. Around July 30 my engine died. My mechanic immediately checked the oil and there was almost none and it was dirty, meaning they never filled the oil which killed my engine. In the six weeks sine the inspection I drove around 700 miles. Had they put in oil, my engine wold have been fine. The cost replace the engine would have been about $5000. I decided to get a used car, still a financial hardship, and also had to rent a car. I recently went to Pep Boys to try to resolve this directly with them and they were dismissive. I am having trouble with the form for the desired settlement so will write here- $5000 for cost of my engine destroyed by their negligence of not adding oil which they told me they did and which is indicated on the receipt.

  

  Business Response

  Date: 12/28/2022

  Dear **************,

  We are in receipt of the complaint sent to your office by ******************* We apologize for any inconvenience ****************** may have experienced at our facility.

  ****************** was contacted and advised what we did when her vehicle was at our facility.

  We again apologize as well as thank ****************** for allowing us the opportunity to address her concerns.

  Regards,

  Robin S*******

  Customer Experience Supervisor

  Customer Answer

  Date: 12/29/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I was advised by Pep Boys that they did a complementary inspection along with the engine diagnostic and that they topped off all the fluids, including the oil. 

  It was not merely an inconvenience. My engine died which would cost $5000 to replace. 

  The answer given is pure BS, obviously. 

  Regards,
  
  *************************

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visited Pep Boys store **** to have my car checked out ahead of moving out of State. The employee who examined my ID'd a need for 4 tires and an air filter. The price quoted (Pep Boys' Invoice/Service Work Order attached) was $40.98 to replace the air filter, $99.99 for wheel alignment on the new tires, and $200 for the tires ($50x4).I returned later that day to have the work done. The final Invoice (invoice/Service Work Order attached, which I read after getting home) had an add'l $131.88 "Tire Install Package" which had not been previously disclosed. All other fees were as previously disclosed.I e-mailed Pep Boys on 8/10 requesting a refund of $131.88 since it was not mentioned as a separate charge nor indicated on the initial work order.Pep Boys replied 8/13 stating the request would be filed (Case# ****** ) with the Field Leadership Team. I e-mailed again 8/8 requesting a status update (no contact from Pep Boys had been made). They replied 8/12: case updated, Field Leadership Team requested to contact me. 9/15, I received a call from the employee at the store who worked with me the day of my service. He stated he believes that he verbally told me there would be an add'l cost to install the tires. I do not recall any mention of an add'l installation cost. I stated that the printed estimate I was given doesn't include reference to an add'l installation fee for the tires; he said he believes the system "was glitching" which prevented the fee from being printed on the estimate. He stated he would not be refunding the installation fee.On 9/15 I e-mailed Pep Boys a summary of that conversation and again requested a refund of the fee.On 9/21, I received an e-mail reply: case updated, Field Leadership Team requested to contact me.Soon after, I received a voicemail from a regional Mgr. I returned the call and left a message. No call-back has come nor additional contact made from Pep Boys.

  

  Business Response

  Date: 12/28/2022

  Dear **************,

  We are in receipt of the complaint sent to your office by ****************. We apologize for any inconvenience **************** may have experienced at our facility.

  We explained to **************** multiple times that when the work order prints out it shows tire installation charges, we agreed on the total Bill prior to performing the work.

  We again apologize as well as thank **************** for allowing us the opportunity to address his concerns.

  Regards,

  Robin S********

  Customer Experience supervisor 

  Customer Answer

  Date: 12/29/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  1) Despite what Robin S****** stated in Pep Boys' reply, the paperwork I submitted clearly shows that the initial estimate -- work order (******* -- did *not* include the tire installation charge.  The charge did not appear until *after* the work was complete and the final invoice -- work order ******* -- was printed out (which I reviewed after I got home).

  2) Pep Boys did not explain to me "multiple times," as Robin S******* states, that when the work order prints out it shows tire installation charges.  I've only had ONE conversation with Pep Boys about this -- my conversation with Vagan on September 15 -- and in that conversation Vagan himself acknowledged that the charge did not appear on the initial estimate because, in his words, the system was "glitching."  
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:11/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct. 2, 2022 we went to the Pep Boys on 69 W Germantown Pike in Norristown PA to have a battery replaced on our daughters 2004 ***** ******. We paid $227.88 for the battery installation and labor. On the morning of Oct. 3, 2022, our car would not start. Thinking we had a bigger mechanical problem having just replaced the battery the night before, we called our family mechanic to have the car taken to his shop. We were informed that there was nothing wrong with the car, other than a defective battery. We went back to the Pep Boys location where we had the initial battery installed to explain the situation and ask for a refund on the defective battery. We were told that was not an option. We have since tried to resolve this by contacting their customer service support center. We submitted all information and had a case opened with Pep Boys on Oct. 30, 2022. I have called and emailed repeatedly to follow up, and am told "someone will call back within 48 hours", "your case has been escalated" and "a district manager will be following up with you". To date, we have received no response from anyone within the organization. I have receipts to validate our purchase and the re-repair. We would simple like a refund on the defective battery that was installed on our car on Oct. 2, 2022.

  

  Business Response

  Date: 12/28/2022

  Dear *** *****,

  We are in receipt of the complaint sent to your office by *** ******. We apologize for any inconvenience *** ****** may have experienced at our facility.

  *** ****** can contact the manager at the store who will address the refund.

  We again apologize as well as thank *** ****** for allowing us the opportunity to address her concerns.

  Regards,

  Robin S****

  Customer Experience Supervisor 

  Customer Answer

  Date: 12/29/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because: we started with the store manager who informed us that he would not provide us with a refund of the defective battery. This answer essentially puts us back at where we began. Is their response suggesting we can go in for a refund?  
  
  
  Regards,
  
  
  
  ******** ******
  

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/13 my fiance and I had our ****** towed to the Capital Boulevard Pep Boys with a presumed battery/alternator problem. They diagnosed the problem and claimed to "fix" it. On 11/14 my fiance drove it off their lot only to have it die on the highway after a $1,000 fix. He had to put the car in neutral and push it across 4 lanes of traffic, which is a highly dangerous situation that caused a lot of distress. They towed it back to the same Pep boys that night. On 11/15 they claimed to test drive it 3 more times without an issue and said it was ready to be picked up. I pick it up at 6:50pm on 11/15 only to have it die on me multiple times at stop signs on the way home. We were put in dangerous situations because of their lack of service. They will not refund us and claimed "they fixed what they said they would fix." But we clearly needed their help diagnosing the correct problem, which they did not do, seeing as it continues to die and the check engine light turned right back on. Caused a lot of stress and heartache so I want a refund for the amount that we paid. I don't trust them to "fix" the problem, as they continue to send us off with a car that's not safe to drive.

  

  Business Response

  Date: 12/09/2022

  Dear *** *****.

  We are in receipt of the complaint sent to your office by *** ********. We apologize for any inconvenience *** ******** may have experience at our facility.

  *** ******** was contacted, and the store is waiting for a cll back. We ask *** ******** to contact the store and speak to the manager, so he can provide a resolution.

  We again apologize as well as thank *** ******** for allowing us the opportunity to address her concerns.

  Regards,

  Robin S****

  Customer Experience Supervisor

  Customer Answer

  Date: 12/23/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  The business never contacted me. If they called, they did not leave a message and have made no real attempts to contact me. I called and asked to speak with the manager, and the store told me to call the corporate office. I did, and they said they would be in touch with me shortly, but I have not heard anything. This business has made no real attempt to resolve this issue.
  
  
  
  Regards,
  
  
  
  *** ********
  

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle had a complete front and rear break job completed at PepBoys. When arriving to pick the vehicle up it had a check engine light, stability and traction control lights warning lights on. The service manager indicates that they did no work that would effect those sensors. The vehicle was left. A call was received that the vehicle was ready. When asked for the work order for what was done I was told it was reseat and it should be fine. I requested that what ever was done be documented in the PepBoys computer system as I was not comfortable driving the vehicle unless I was sure that it would be safe. The employee refused to give me any official documentation and would only hand write it on his paperwork. I found that unacceptable and felt it necessary to have it officially documented in the event of a crash related to the work performed since this is a safety issue I will now need to take the vehicle to another location to insure that the work was performed correctly. I requested the the old parts that had been removed ,and was informed that the only parts that were available were a half of the front breaks and one rotor.

  

  Business Response

  Date: 12/13/2022

  Dar **************,

  We are in receipt of the complaint sent to your office y *** ********* We apologize for any inconvenience **. ******** may have experienced at our facility.

  **. ******** was provided a new invoice while still at our facility.

  We again apologize as well as thank **. ******** for allowing us the opportunity to address his concerns.

  Regards,

  Robin S*****

  Customer experience Supervisr

  Customer Answer

  Date: 12/14/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: The invoice was not corrected it was changed to accurately indicate what had happened ,that was only done after I made  several phone calls to customer care wasting several hours because *** the assistant manager refused to do it until he was instructed to by someone above him. I never received all of the old parts as requested. For Pep Boys to say I received an corrected invoice seems to indicate that the Paperwork was the Issue. The Issue was the blatant attempt not to document that the vehicle was returned with issues that were not present at the time it was dropped off. The purpose of that request was not to indicate that Pep Boys was at fault for the issue, Only to document that it had accrued. The refusal by *** the assistant manager to use the system to note this only served to increase my concerns. I am not a service technician and this was break related. The refusal of their response is simple, this was not a clerical error but appeared to me to be an attempt to mislead me.    

  Regards,
  
  *************************

• Initial Complaint

  Date:11/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid over $1500. Are usually done with a female. I told her I wanted for tires. I had a coupon for three tires get one When I went in there and deal with the root gentleman, he wouldn't get out of that and he gave me just three tires wouldn't give me the fourth tire On top of that I was quoted labor was included in the quote for the tires and brakes I believe I was over bill by $700. I never signed off on this. I want to be compensated. They are so rude and disrespectful

  

  Business Response

  Date: 12/16/2022

  Dear **************,
  
  We are in receipt of the complaint sent t your office by ****************. We apologize for any inconvenience **.. ****** may have experienced at our facility.
  
  When **************** came in requesting the tires buy 3 get one tire special.  These tires on special were not for his vehicle. **************** was sold another tire and provided a discount. The Service manager will be reviewing **. *******’s experience concerning rudeness/ disrespectful with his staff and will reach out to *****************
  
  We again apologize as well as thank **************** for allowing us the opportunity to address his concerns.
  
  Robin S*******
  
  Customer Experience Supervisor
  
  O: ************
  
  1 Presidential BLVD
  
   Bala Cynwyd, PA 19004

• Initial Complaint

  Date:11/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/9/2021, we had our 2010 ****** serviced with an axle part replaced at Pep Boys in King of Prussia. Around March of 2022, a noise appeared. On 8/8/2022, ****** of Devon dealership discovered the part replaced on 2/9/2021 from Pep Boys was incorrect part and wheel could have fallen off while driving. Contacted Pep Boys Corporate and opened a claim/case # ****** for parts and labor to be returned to us (along with diagnostic fee from ****** who discovered the error from Pep Boys) for $778.60 with all paperwork presented. They gave me a claims representative that keeps pushing me off every week when I email for status with “we will get back to you shortly”. I feel that they are pushing me off and not actually going to ever pay the claim until pep boys goes bankrupt. The Pep Boys Service Center in King of Prussia is going to be shut down soon and I think they are trying to wait until that happens so they don’t have to pay any claims on it. The claims adjuster’s name is Maxine C*****. And her email is *************@pepboys.com. Original email to Ms. C***** was 9/8/2022. Current date is 10/25/2022. 6.5 weeks since sending paperwork which is cut and dry. Also tried to contact Pep Boys Corporate today and their phone line hangs up on you telling you “this line is currently unavailable” with any option you choose. We are not trying to ask for anything other than the parts and labor for this problem. All of our family members have driven this car in the last year and any of us could have gotten very hurt from this neglectful company. I have all the paperwork proving that Pep Boys did, indeed, install this part. And paperwork from the ****** dealer stating very clearly that it was the incorrect part installed by Pep Boys. I would like our money back for $778.60. That is all.

  

  Business Response

  Date: 12/07/2022

  We are in receipt of the complaint sent to your office by ****************. We apologize for any inconvenience **************** may have experienced at our facility.
  
  **************** was paid by our claims team $ 778.60.
  
  We again apologize as well as thank **************** for allowing us the opportunity to address her concerns.
  
  Regards,
  
   Robin S*******
  Customer Experience Supervisor

• Initial Complaint

  Date:11/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pepboys Store **** charged $995.08 to my account, on 06/23/2022, I asked the manager about the excessive charge and he referred me to contact the corporate office as, he said is the one who set the price. I contacted the corporate office via the website and phone calls. Responses were update of information with no solution to the high price raised (RE:(EXTERNAL)-******).

  

  Business Response

  Date: 12/28/2022

  Dear **************,

  We are in receipt of the complaint sent to your office by **************. We apologize for any inconvenience ************** may have experienced at our facility.

  ************** was provided with the cost of the repair before services were rendered, which he agreed upon.

  We again apologize as well as thank ************** for allowing us the opportunity to address his concerns.

  Regards,

  *********************

  Customer Experience supervisor 

  Customer Answer

  Date: 01/20/2023

  January
  2, 2023

  Dear ******** *****:
  
  I received the letter
  dated December 29, 2022 of the response from the company that it provided the
  cost of the repair. As I explained in detail on my complaint, the manager ,
  *************, who I spoke and dropped the key to the car with on 6/20/2022
  never explained the cost to repair starter a starter, which I explained
  was  replaced recently, and repair oil
  leak from broken oil cover gasket.
  
   It was on 6/23/2022 when the same manager
  phoned and informed me the car was ready for pick up and was presented the bill
  that the details of excessive over charges indicated on my complaint.
  Immediately upon noticing the overcharges, I questioned and the manager
  referred me to the corporate office to address, which I immediately did as I
  explained on my complaint. The corporate office’s responses were filed with the
  complaint to the BBB.
  
  Not only the company over
  charged, but also for repair not made on the oil leak. As explained on the
  detailed chronological events of this case, to repair the oil cover gasket, the
  car was held in disrepair until 7/7/2022 at 6:50 PM, the date and time I
  received phone call to inform me the that the “car is done.”  The shop closes at 7:00 PM.
  
  As explained on my
  complaint that shop charged me $331.69 on a started for ***** **** *** 2013,
  the part ******** at the time priced was $153.69 with the core; a difference of
  $177.50 on that alone. The starter, as I explained the starter and the battery
  were newly replaced prior. I have enclosed the details of the complaints for
  your convenience
  
  Sincerely,

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/18/2022
  Had appt for back tire leak + oil change + tire rotation
  Was told tire leak was due to tire “corrosion” and needed to be “beaded” was charged $ to fix leak. - I questioned this as they are new ******** tires that were recently installed by them. Called ******** and described tire leak along edge of tire near the rim, and was told that this installer “broke the bead” on the new tire and I should not be charged to fix the leak that they caused, and I should have received a new replacement tire.
  10/18/2022
  Called service manager Chris B***** left message on his phone number on the invoice "If you have any questions or concerns" at ###-###-#### I received NO call back.
  10/20/2022 I went in person to ask when I can bring car back in for the tire rotation ( that they failed to do the day before) and was told come back at 5- 5:30pm.
  I went back at 5:15 and again asked what caused the back tire to leak like that when they were recently installed? The service manager Chris explained how the bead was broken by the mechanic who installed the tire and he was since fired as he caused other issues too. I requested a new tire replacement and was told no – the repair is fine. I told him I called ******** and they described the same way that the tire was damaged and that they said I should have new tire put on.
  I called Chris when I got home and requested a refund for the cost of the tire leak repair as his mechanic caused the damage. He again never returned my call. The repair cost on my receipt was $35.87, I don’t know what the labor cost was for the tire repair.
  10/21/2022 I called Pepboys corporate office for their assistance with this matter and described the issue. I was told they will investigate and call me back, but I have not heard back from them.
  I am requesting that the tire they damaged be replaced + a refund for what they charged me to fix the leak in the damaged tire

  Customer Answer

  Date: 11/16/2022

  Thank you for your reply - I need to add information to my complaint - the tire that they patched is leaking again!! I think they are going to ignore this complaint anyway so I am going to need to file another complaint with NJ consumer affairs.

  

  Business Response

  Date: 11/30/2022

  Dear *** *****,

  We are in receipt of the complaint sent to your office by *** ********. We apologize for any inconvenience *** ******** may have experienced at our facility.

  *** ******** purchased tires on
  1/7/22. *** ******** came in for oil
  change and flat repair. The tire was leaking from the rim were the bead meet
  the rim. We cleaned the corrosion off the rim. There was nothing wrong with the
  tire at all. She said her son lost the wheel lock. So, we took the
  wheel locks off for free and put new locks on for free. *** ******** wants to get a
  new tire cause goodyear told her she should. The tire is fine nothing wrong
  with the tire.

  We are denying replacing the tire for free.

  We again apologize as well as thank *** ******** for allowing us the opportunity to address her concerns. 

  Regards,

  Robin S****

  \Customer experience Supervisor 

  Customer Answer

  Date: 11/30/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  The tire has been leaking air since it was installed - I was just made aware of the cause of the leak when i went in for an oil change, I was charged to repair the leak, BUT THE TIRE IS STILL LEAKING! THIS TIRE WAS DAMAGED WHEN IT WAS INSTALLED! I AM REQUESTING A REFUND FOR THE "LEAK REPAIR" WHICH DID NOT REPAIR THE LEAK!
  
  
  
  Regards,
  
  
  
  ******* ********