Complaints

This profile includes complaints for Pep Boys's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Pep Boys

  1 Presidential Blvd Ste 4 Bala Cynwyd, PA 19004-1017

  
• 

  Pep Boys

  274 Amherst St Nashua, NH 03063-1704

• 

  Pep Boys

  524 S Broadway Salem, NH 03079-4438

• 

  The Pep Boys -Manny, Moe, Jack

  65 Court Street Hackensack, NJ 07601

• 

  The Pep Boys -Manny, Moe, Jack

  575 State Route 18 East Brunswick, NJ 08816

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for an oil change on my 2016 ******** **** *** ******* on April 15, 2023, at 10 am. They completed the oil change at 1 pm and did a complimentary vehicle inspection, noting the rotors and tire tread. I drove home and then went 5 miles to another location, and 5 miles back. The van has been sitting in the driveway since. On April 16, 2023, at approximately 1 pm I drove down the street (only about a mile) and my oil sensors were going off. Rather than continue to drive it I stopped at a school parking lot where there was oil leaking on the driver's side, and no more oil in the reservoir. I called pep boys to have it towed back to them. They started the Engine Oil Cooler needed to replace but were adamant that the oil change was not the issue, however, after much research and speaking with other mechanics they stated the oil filter cap was most likely over-tightened and cracked the housing to the cooler (which is connected to each other) which caused the oil leak. They never stated any leaking on the inspection and after the oil change I lost all my oil overnight - if there were a leak before this it would have been very apparent. I want them to pay for these damages as well as a rental vehicle as I am now out of work because of it.

  

  Business Response

  Date: 04/28/2023

  Dear **************,

  We are in receipt of the complaint sent to your office by **********************. apologize for any inconvenience ********************** may have experienced at our facility.

  ************************** concerns were handled/resolved. ************************** own extended warranty company agreed and approved the oil leak repairs which they agree was not caused by us doing an oil change.

  We again apologize as well as thank ********************** for allowing us the opportunity to address her concerns. 

  Regards,

  Robin S********

  Customer Experience Supervisor 

  Customer Answer

  Date: 04/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************************
  

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2017 *** ****** for an oil change at Pep Boys in Haskell, NJ on 3/15/23. I received a call from Pep Boys and was advised to get an engine cleaning, so I agreed to that as well. I have been getting my car serviced here for the last few years. On 3/30/23 I was driving to work at ********* ********* ********** in Hackensack when my engine light went on. The car also started to hesitate and buck back and forth. I was in the middle of getting onto Route * and a message came on stating "Possible Engine Failure. Get to *** Dealer." It was very scary and I wasn't sure if I was going to make it to work, but thankfully I did. I then had the car towed to the nearest *** Dealer which was located in Fair Lawn, NJ. The told me that there was oil leaking from a faulty oil filter. They replaced the faulty oil filter and topped off the oil to the correct level. They then scanned the vehicle and found that the spark plugs had burnt marks and oil and were broken so they replaced them. They also performed direct fuel injection cleaning and cleaned out throttle body. The total bill came to $798.03. When I spoke to the *** Service Manager, he said that they've had to fix many mistakes from Pep Boys from different customers. When I called Pep Boys and explained the situation, they told me to send them over the bill from Kia so they can review it. I called this morning to follow up and was told that there isn't anything that they can do for me, except to offer me a free oil change. It was their mistake that caused almost $800 worth of damage to my car and I feel I should be compensated. Any assistance that you can provide would be greatly appreciated.

  

  Business Response

  Date: 05/23/2023

  Dear **************,
  
  We are in receipt of the complaint sent to your office by *********************  We apologize for any inconvenience ******************** may have experienced at our facility.
  
  ******************** recently provided a receipt from the dealership and the manager had submitted a claim. Once the claim is investigated ******************** will be contacted by a claims adjuster. 
  
  We again apologize as well as thank ******************** for allowing us the opportunity to address her concerns.
  
  *********************
  
  Customer Experience Supervisor

  

  Business Response

  Date: 05/24/2023

  We are in receipt of the complaint sent to your office by *********************  We apologize for any inconvenience ******************** may have experienced at our facility.
  
   ******************** recently provided a receipt from the dealership and the manager had submitted a claim. Once the claim is investigated ******************** will be contacted by a claims adjuster.
  
  We again apologize as well as thank ******************** for allowing us the opportunity to address her concerns.

  Customer Answer

  Date: 05/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  
  

  Customer Answer

  Date: 07/10/2023

  To date I have not received a refund from Pep Boys and I would like to reopen the complaint.

  
  

  

  Business Response

  Date: 08/11/2023

  Dear *** *****,
  
  We are in receipt of the complaint sent to your office by *** ********. We apologize for any inconvenience *** ******** may have experienced at our facility.
  
  *** ********’s concerns were addressed, a refund for the service was provided.
  
  We again apologize as well as thank *** ******** for allowing us the opportunity to address her concerns.
  
  Regards,
  
  Customer Experience Supervisor
  

  Customer Answer

  Date: 08/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because: I still have not received a refund check. Please advise when it was sent and provide a tracking # if available. 
  
  
  Regards,
  
  
  
  ******* ******** 
  

  

  Business Response

  Date: 09/15/2023

  We are in receipt of the rebuttal sent to your office by *** ********. According to the manager *** ********’s husband returned to the store back in May and was provided a full refund for the services back to his credit card.
  
  Regards,
  
  ***** *****

  Customer Answer

  Date: 09/18/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because we have still not received a refund. My husband DID NOT go back to Pep Boys and DID NOT receive any type of credit. Please note that we are seeking reimbursement for the attached services in the amount of $798.03 that had to be performed to my *** ****** as a result of Pep Boys' negligence.
  
  
  Regards,
  
  
  
  ******* ******** 
  

  

  Business Response

  Date: 10/13/2023

  We are in receipt of the rebuttal sent to your office by *** ********. After having *** ********’s concerns reviewed by the new Area Director, he has entered a claim for payment. *** ******** should receive her payment in 10-14 days.

• Initial Complaint

  Date:03/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of service 2/3/23 for an oil change immediately after a perfect inspection done for tag renewal. After service found a check engine light which the staff said to drive off and it would go away. Drove home 1 mile away and didn't drive again until the next day. Drove to work 28 miles and realized something was very wrong and it sounded like a diesel truck. Pep Boys towed it back to the shop and two days later said to tow it at my expense to a dealership for a master technician to diagnose which they don't employ. He admitted to having driven it himself to see if he could get the check engine light to go off which it didn't do. Four different dealerships said it would be a 3-4 month wait just to diagnose. I was insistent that Pep Boys tow it which they did to the mechanic shop. Found a local master technician about a mile away who provided a report, samples and pictures showing a missing part that circulates the oil and that it was overfilled. Pep Boys manager ***** said their technician said there wasn't anything wrong plus they reviewed the camera footage showing they checked the oil level. He had said earlier that he filed a claim for us which wasn't factual. We asked to speak to his manager and he was evasive and argumentative for a month. I found out how to file my own online claim and even after speaking with the claims department several times no one would call. Finally a claims rep from PEP Boys called and said they would send out their own inspector to our mechanic's shop which they did and another report was submitted. Since then it has been in the review process with no follow up. VM to the claims rep assigned have gone unreturned. She did answer when I called last week and I explained the length of time and urgency involved requesting an update but no return call. There is at least enough engine damage to warrant even more testing to be done but most likely will reveal it needs a new engine from what are told.

  

  Business Response

  Date: 04/21/2023

  Dear **************,

  
  We are in receipt of the complaint sent to your office by ********************. we apologize for any inconvenience ******************** may have experienced at our facility.

   A claim *********** was created for ************************ concerns and will be addressed by our claims team.  
  

  We again apologize as well as thank ******************** for allowing us the opportunity to address his concerns.

  Regards,

  *********************

  Customer Experience Supervisor 

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 1/14/2023 The amount of money you paid for business: Total $649.42 What the business committed to providing you: 2 brand new tires purchase and installation service What the nature of the dispute is: I came to Pep Boys to have them fix a flat tire. Upon initial visit in person on 1/13/2023, I was told that Pep Boys can patch up the flat tire. The morning of 1/14/2023, a Pep Boys employee called to notify me that my tire could not be patched and that I needed to buy two new tires. I was told the cost of the tires as well as installation fee and I approved of both costs over the phone. When I got to Pep Boys to pick up my car, I had answered no to any extras since it is old car and I am planning to buy new car soon. But when I got the bill, Pep Boys charged me $36 each for a road hazard warranty, totaling $72. I had told the Pep Boys employee that I never authorized any added warranties for my vehicle. I only wanted service for purchasing of two new tires and the installation fee. I confronted him about it and he refused to address the problem.Whether or not the business has tried to resolve the problem: I have contacted Pep Boys to address the issue but, they are not willing to cooperate and refuse to adjust the bill or provide a refund for a road hazard warranty I did not want.Account/order/tracking number: Store ID #: **** Tracking ID # *******

  

  Business Response

  Date: 04/06/2023

  Dear **************,

  We are in receipt of the complaint sent to your office by ********************. We apologize for any inconvenience *** ******** may have experienced at our facility.

  At this time, we cannot confirm if *** ******** approved the Road Hazard or not, but as customer satisfaction, we will process a refund check for $72.00 and have it mailed to **. ********

  We again apologize as well as thank *** ******** for allowing us the opportunity to address his concerns.

  Regards,

  Robin S********

  Customer Experience Supervisor 

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our car was dropped off on Thursday February 23rd at PepBoys for them to check out a knocking sound from the front right side. Manny was the point of contact. He asked me if I has any problems with error codes popping up. I told them I had something show up on the dash but it went away. I explained to them if was not covered by warranty we are not interested in getting repairs there as I do not have the money to do so. I was verbally quoted the price of 79 dollars for them to diagnose the issue. We were told we would get a call tomorrow, Friday, February 24th about it. Didn't receive a call but got some text messages about it so we contacted them and were told that it was not covered by ********** warranty and it would be 99 dollars for the engine diagnostics that I did not request!! I asked him how did the price go up and he explained to me that since the suspension issue wasn't covered since the warranty expired they were just going to go ahead and charge me an engine diagnostic which was 100 dollars. That's not what I went in for. I took the vehicle for a suspension issue and I am leaving paying for a engine diagnostic. I asked him again how the price went up 20 dollars and he explained the same thing. I told him that doesn't make any sense and he started raising his voice at me telling me to listen, listen. I stopped him and said, dude, who the **** do you think you're talking to like that? I the customer. What's your managers name? He said his manager is Mark and hes busy, thats why im dealing with him. I said I am done talking to you Manny, I'd like to talk to Mark. He told me Mark is busy. I said I'd call back later for him. And I hung up on him while he was still trying to tell me to listen to him. I called about 45 minutes later to speak with Mark, Manny answered the phone and I explained to him I'll just pay the 100 dollars cause I need my car. He said that Mark agreed to pay the original quoted price and he was trying to tell me that.

  

  Business Response

  Date: 03/30/2023

  Dear **************,

  We are in receipt of the complaint sent t your office by ****************. To further assist ****************, we will need the Pep Boys location **************** visited. Once we receive this information, we can begin our resolution process.

  Regards,

  Robin S*******

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in December 2022, I visited this Pep Boys location for issues with my fuel pump. After the vehicle was inspected and the engine diagnosed, I was told that my fuel pump needed to be replaced along with my spark plugs. I paid for both services to be rendered along with an oil change. After replacing the fuel pump, I noticed that my cars gas tank would not fill up all the way according to the dashboard. I found that odd and returned to the same Pep Boys location to make sure everything was done accordingly. I was reassured by them that what was happening in my car was normal, though I was skeptical. Fast forward to March 2023. My check engine light turned on and I immediately made an appointment for yet another engine diagnostic. I opted to sit and wait in the lobby while my vehicle was being serviced. When it was time, I was called to the front desk to discuss the issues with my car. The employee read off the list of items needed to be done on my car, according to the technician. The technician recommended that I replace the spark plugs on my car. Yes, the very same spark plugs that the same technician allegedly replaced with new ones back in December 2022 (thank God for itemized receipts). I found it very strange and downright dishonest that they would recommend a service that they SHOULD HAVE completed in December, a service that I had already paid for. I let the employee know about this and watched as they scrambled to plate up another dish of lies to serve me. He came back and said that the technician remembered my (very common) car and that he wiped off the spark plugs and ensured that they were fine and he was going to continue with the vehicle diagnostic. They then drafted up a list of other (very expensive) issues that may have caused my check engine light to come on. I let him finish talking and asked for my car and left. I got in the car and lo and behold my check engine light was off.

  

  Business Response

  Date: 03/30/2023

  Dear **************,

  We are in receipt of the complaint sent to your office by ********************. We apologize for any inconvenience ******************** may have experienced at our facility.

  ******************** was contacted and happy with the resolution provided.

  We again apologize as well as thank ******************** for allowing us the opportunity to address her concerns.

  Regards,

  *********************

  Customer experience supervisor 

  Customer Answer

  Date: 03/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  
  

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today i went into Pepboys to work with them on the warranty on my battery that has a manufacturer sticker of 6.22 and has a 30 month warranty on it. The battery is the pepboys brand. The employees laughed at me and told me to leave due to not having a receipt and that they had no employees to test my battery.

  

  Business Response

  Date: 03/30/2023

  Dear *** *****,

  We are in receipt of the complaint sent to your office by *** *******. We apologize for any inconvenience *** ******* may have experienced at our facility.

  Our policy on a warranty part is that the customer must have a receipt. if the customer presents a receipt, we will exchange the part. No refunds are provided, as this is an exchange only warranty.

  We again apologize as well a thank *** ******* for allowing us the opportunity to address his concerns.

  Regards,

  Robin S****

  Customer Experience Supervisor 

  Customer Answer

  Date: 04/06/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  

  There is/was no language on my warranty listed on the battery, at the time or purchase or even posted anywhere on your websites. This battery is only sold by your establishment and is your own name brand. I find it honestly deplorable and horrible workmanship that a company will not only not stand behind their own warranty and take advantage of their customer. This battery has a 30 month warranty with a manufacture date of 7/22, which puts this battery at less than a year old. I would completely understand if this battery was some other outrageous date and putting it at 5 years old and trying to claim a warranty. Please stand behind the products you sell, otherwise go out of business. By your poor practices, half-baked response and low quality of product, seems as though you are half way there.  

  Regards,
  
  
  
  **** *******

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I politely ask that a member from the CORPORATE  "USA" executive offices for customer escalations to contact me at ************ ask for ***

  Customer Answer

  Date: 03/13/2023

  There was an issue regarding one of the pep boy locations near me -they would not help 

  

  Business Response

  Date: 03/29/2023

  Dear **************,

  We are in receipt of the complaint sent to your office by ****************. We apologize for any inconvenience **************** my have experienced at our facility.

  We contacted **************** and left s contact number. 

  regards,

  *******************

  Customer Experience Supervisor

  Customer Answer

  Date: 04/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I have not heard from this company and there has been to voice mail in my inbox they need to provided names and phone numbers in their written responses.
  
  Regards,
  
  *******************

  

  Business Response

  Date: 06/14/2023

  We are in receipt of the rebuttal sent to your office by ***************************
  
  **************** was provided a refund $28.59.
  
  We again apologize as well as thank **************** for allowing us the opportunity to address his concerns.

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2-16-2023 1400.00 did not fix vehicle had totake to ******* *********

  

  Business Response

  Date: 03/30/2023

  Dear **************,

  We are in receipt of the complaint sent to your office by ********************. We apologize for any inconvenience ******************** may have experienced at our facility.

  ******************** was contacted, and a refund has been sent to her today, Fed Ex tracking # ************.

  We again apologize as well as thank ******************** for allowing us the opportunity to address her concerns.

  Regards,

  *********************

  Customer experience supervisor

  Customer Answer

  Date: 03/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  
  

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/23/2022 we took our 2013 ***** *** to PepBoys with a maintenance over due and check engine lights both on. The vehicle was tugging and not accelerating while driving. The gave us a quote and told us the car would be like new since they were going to replace all faults and misses on report. Needless to say both my wife and I applied for loans through Pep Boys to help pay for the estimates cost of $2757.71. We left the car with them and they said it would be ready in a few days. They call us on 11/26 /23 to say it needing a fuel injector. We paid another $532.32. When we went to pick up the vehicle we started it in their parking lot and both check engine and maintenance over due light were still on. They insisted that they fixed everything and even test drive the car. I put the car in Drive and it was still tugging and the engine sounded like it was about to turn off. We refused to take the car as it was worse than when we initially brought it in. They kept it and promised to fix it at no cost. I didn't get the car bk until mid Jan 2023. And still the car had the same issues minus the maintenance over due light. I took it the ***** dealership and they said Pep Boys didn't use correct parts and didn't even use correct sealant. I am seeking full reimbursement of $4339.34 which is what I ended up paying ***** to get my car fixed for the issues I took it to Pep Boys for which they promised to fix. I would really like more for the time they took to "fix" my car Nov 2022 thru Jan 2023. These people would purposely not answer my calls but when I would call from a diff # moments later they would pick up. This company and the Manager are a piece of work! Never again will I ever go there and I would never recommend either.

  

  Business Response

  Date: 03/30/2023

  Dear **************,

  we are in receipt of the complaint sent to your office by ****************. We apologize for any inconvenience **************** may have experienced at our facility.

  **************** has been contacted and will be provided with a refund for what she paid at Pep Boys.

  We again apologize as well as thank **************** for allowing us the opportunity to address her concerns.

  Regards,

  Robin S********

  Customer Experience Supervisor 

  Customer Answer

  Date: 04/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  
  

  Customer Answer

  Date: 04/10/2023

  I would like to know when I would get my full refund for the total payments made to Pep Boys. I have attached the receipts of what I am expecting back. 
  
  Thank you,
  

  
  

  Customer Answer

  Date: 04/11/2023

  
  
  I received a check today thank you so much for everything!