Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transactions Dates: 12/2/24 and 12/5/24 Amount paid: $9800 Purpose: Liposuction Issue: After fully paying Body Arts, I was told that I needed to pay (out of pocket) for a doctor to approve the surgery, various lab tests, and show proof of 24 hr caregiver services separate from their fee. If none of these were done, I couldnt have the surgery. I was alarmed, because why would they take someones money before knowing whether they are medically cleared. After months of trying, I found a doctor that gave the ok. The doctor expressed having reservations about me getting the surgery because my EKG showed some irregularities. On top of that, I was still unable to find affordable 24 caregiver services, and close to a $1000 in other required labs tests. So, on April 24th, I asked ********* for a full refund because I am not able to afford 24 hr caregiver services and expensive labs. I was told that that was not reason enough for them to issue me a refund. On 4/28, I went back to the doctors office, and they subsequently faxed another letter to Body Arts stating that I was not medically cleared to have any procedure. I gave Body Arts a heads up after the letter was faxed. Not only did Body Arts deny receiving the faxed letter, but they continued to refuse to provide me with a refund. Instead, they instructed two of their employees to call me multiple times a day, even at late hours, asking me to call them back. Because I do not trust anyone with that facility, coupled with feeling they were trying to intimidate me, I asked if all communication can be done by text or email, but they refused. Instead, they continued to call me, knowing that I would not pick up the phone. They would only text me asking me to call them. When I texted back asking if they would like me to call back to discuss my refund, they refused to respond.