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Business Profile

Radio Stations

95.7 Ben FM

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/12/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won tickets to a concert (which my wife was really excited about), by calling in to the radio station, back in June, with a chance to win Ben's beach house for a week (if there really was such a prize).  I have reached out to Donnie B**** numerous times via email, with only one response that he had never gotten the concert tickets and would get me something else.  I find it hard to believe that something, ...anything wouldn't have been available by now.  Leads me to believe that it was all a scam and I can only wonder how many other people this happens to. It's absolutely ridiculous that a radio station would do this to it's listeners, not to mention that all of my emails go unanswered by him and others that I have emailed.

    Business Response

    Date: 11/15/2022

    Hi,

    I received a complaint from the BBB from ***** *******.

    I am the Promotions Director for a radio station called 95.7 BEN FM.  ***** qualified to win a Grand prize of a week-long stay at a Beach House and just for qualifying he won a pair or concert tickets.  He did not win the Grand Prize.

    After we said that he was a qualifier and won tickets to a concert, I realized that I accidentally already gave away too many tickets that concert and did not have any more tickets to that show.  ***** was upset and emailed me a few times.  I didn't respond to his first email because I was trying to find an alternative prize for him and did not want to answer him with more bad news.  I claimed a pair of tickets to a show that is happening in the summer of 2023 and he agreed to take the tickets and complained that this show was a year away from when he was supposed to go to the other show.  I feel that we as a radio station made a mistake but we made good on our mistake by offering a consolation prize.  If he is still unhappy, I can try and find a different prize for him. 

    Thank you for taking the time to read this. 

    Donnie B****
    92.5 WXTU
    The ***** ******* Show
    Promotions Director

95.7 Ben FM is NOT a BBB Accredited Business.

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