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Business Profile

Summer Camp

Camp Ramah Poconos

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom it May concern My wife and I were surprised to learn that items we sent to our grandchildren at Camp Ramah Poconos located at ********************************** Lakewood, PA *********** were not delivered to the intended recipients. We sent a ********* headband to our granddaughter *******************. It was signed for on July 27, 2023, at 3:03 p.m. in the mailroom by ***********. We also sent our grandsons ***************** and ******************* two magazines. ***** signed for these items at the front desk on July 28, 2023. We reached out to Camp Ramah via email on August 23, 2023, then again on August 25, 2023 at their contact email address they have on their website of [email protected], We did not receive a reply. We then tried to contact the Executive Director ********************* at her email noted on the camp website of **************@ramahpoconos.org on September 7, 2023, and again on September 12, 2023, and once again, no response. The camp accepted these items and once in their possession has a legal obligation to deliver them. We can't understand the failure to deliver these items. Also we have a difficult time grasping why Camp Ramah has treated us in a way they would not wish to be treated simply ignoring four attempts to contact them. Thank you for your kind attention to this matter.********************* **************

    Business Response

    Date: 10/16/2023

    Complaint has been resolved with ****************************;

Camp Ramah Poconos is NOT a BBB Accredited Business.

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