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Business Profile

Money Transfers

Nium, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My transaction IN25229918 has been paid for over 3.5 weeks, yet the beneficiary bank has not received the funds. Despite opening and closing multiple cases for this transaction, the latest case [#*******] seems to have been escalated numerous times but without success. This situation is unacceptable.I would like to understand:1) Should I continue to use the service for business remittance in the future? This is the 3rd attempt to pay my vendor 2) When will the funds be transferred to the beneficiary bank?

    Business Response

    Date: 05/31/2024

    Hi Customer, 

    We have looked into the transaction mentioned in the complaint and we confirmed the funds have been returned to your bank account on May 10, 2024. Please see attached confirmation. Transaction could not be completed on our end.

    If you have any additional questions, kindly reach out.

    Thank you. 

  • Initial Complaint

    Date:04/30/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I created a request to transfer money to ***** since Apr 25 . The money has been debited . But it shows awaiting payment. Kindly response issue asap . The business had been good in first couple of transfer but suddenly they are delaying. I am worried as I dont see any updates.

    Business Response

    Date: 05/31/2023

    Hi ****,

    Re: *********************** Complaint # ********

    This is in response to the complaint received by the BBB for the above mentioned case.

    We have reviewed the customer profile and as of today, May 31, 2023, the transaction was paid on May 1, 2023.  I have provided below proof and timeline from the transaction was received to when it was paid.  As you can see the transaction was received by us on April 26, 2023, and paid 5 days later.  There are multiple reasons why a transaction is pending, however, in this case the timing is within the appropriate timeframe for a ACH/direct debit.  Additionally, client was required to update identifying information in our system.  You can see below the proof that the payment has been paid.

    This email serves as our response and closure of this complaint by the BBB and customer. 

    Thank you.

Nium, Inc is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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