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Business Profile

Plumber

George’s Plumbing & HVAC Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. No contact or PROOF of tank purchase provided (as of October 15th) which owner indicated they would provide for us to "Call Tractor Supply corporate" for resolving an error by Plumber on site.2. Charged initially within expectation after using personal shopvac and Myself to assist in clearing well area for Plumber on site.3. Install immediately began leaking from 16Sep following usage of water and call to same installer stated this "was sweating from tank" which required our personal towels as only way to save tile flooring thru their return on 19th because same installer was "out of town."4. Return Plumber on site immediately stated the tank was bad and should have known since it was a floor model, not boxed. Removed tank and punctured it on front lawn. Left for 2.5 hrs to ******* ****** for replacement one, he indicated was new in box. 5. Told my wife to argue with ** for a refund, which he could not produce record of original purchase. Told us to call office and they'd send it. Because $476 bill was for new install and coming back out to fix what they installed, even tho it was initially bad materials used.Results:Full day work (with my assistance) of clearing well, removing lines. Solo work of calling for parts and being gone until afternoon, returning to solo repair and install well lines, then having assistant show for removing old tank and installing new. Stated "contract price was better than itemized."I personally accepted this as trustworthy to this point.Call about leak led to personally handling floor cleanup thru weekend. Monday return by same tech to remove tank, obtain alternative one and charge for "having to install with different pipe setup"Which all totaled $1872.50 initially and then "fix their errors" for $476, of which he told us repeatedly that this was cost for "cheapest replacement tank" Owner last words "Well. You have water, right?" Still have not received any proof of tank purchase to pursue any ******* ****** disputes

George’s Plumbing & HVAC Inc is NOT a BBB Accredited Business.

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