We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motels

Beaver Falls Motel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My girlfriend and I stayed here on October 7th and October 8th, 2023 and while staying here we had an absolutely unacceptable stay. When we first got here we were made to pay $70 for a double bed because the clerk, Tristian, said that that’s all he had available, he also put us in a smoker room while every single non-smoking room was open and available as you could see walking by them through the windows. when entering our room we were off put a little by the cigarette burns in the blankets, dirty walls, and the smell but just put it off as a smoker room. further into the night we noticed a ton of other issues regarding the room including rotting baseboards, holes in walls, dirty walls and floors, etc. but when asked for at least a partial refund he offered to give us another room for $55 that he claimed was a lot nicer. the new room wasn’t as bad but still inhabitable conditions. there were again cigarette burns in the blankets/floors, stains all over the walls, non working heat/air conditioning, etc. He also mentioned after we paid for the new room that he found a crack pipe in one of the drawers while he was cleaning it and sent a picture to his mom to show her. We took photos of what the rooms looked like and again tried to work another refund out with Tristan and he explained that his boss does not allow refunds and that he would tell us “to go fuck ourselves” and that he would personally send us some money for gas since we spent it all on the stay and sent me $6.50 via Cashapp. He later asked us if we were willing to do any sexual favors to make some money from him. We declined and went to our room where the rest of the night we felt unsettled and uncomfortable being there any longer and reached out one final time for a refund regarding the unacceptable stay and have not yet been responded to.

Beaver Falls Motel is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.