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Business Profile

Property Management

Premier Property Management Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Facilities Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into my apartment on November 21, 2024, and have faced multiple unresolved issues, including a two-month delay in receiving a working refrigerator, unsafe flooring, structural problems, and an unjust pet fee despite submitting *** paperwork. Property management has ignored my repeated attempts to resolve these ********* lease included a refrigerator, but I didnt receive one until January 20, 2025, due to failed deliveries and installation issues with the stair railing. When it was finally delivered, they tried to charge me $100 for maintenance, even though the delay was their fault. I refused to pay, but they have ignored my dispute.The flooring remains unfinished. The carpet in one room was removed due to its poor condition, revealing hardwood covered in glue and paint, with gaps making the room too cold to use. In the kitchen, they installed new flooring but never added edge strips. The contractor promised to return but hasnt.Structural and safety issues persist. My closet shelves are unstable, and I do not have a mailbox, meaning **** wont deliver my mail. Before moving in, I was assured I would have one, but that was false.I informed them before signing my lease that I had an *** but lacked updated paperwork. My doctor required four visits before issuing it, so I had to wait. I submitted it in late January, and a third-party verification confirmed my *** in early February. Despite this, I was charged a $100 pet fee, and I paid a pet deposit, which I now fear they will try to keep. I have contacted them multiple times, but they wont respond.I am requesting a refund of the pet deposit, removal of the $100 maintenance charge, rent reduction or reimbursement for the two months I was without a fridge, completion of repairs, and installation of a proper mailbox. Property management has failed to act, and I need these issues resolved.

  • Initial Complaint

    Date:11/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into my apt March 2023. I pay my rent on time and I keep my apt clean on the inside and outside. 1. I requested help with my back door. It was sticking to the point that I could not open it. I had to walk all the way around the entire building to take out my trash. It took months for someone to show up to fix but it wasn't fixed. The maintenance man just shaved the bottom of the door frame creating a very huge gap. I have to use a club now because its shaved so deep that the door no longer locks and its very dangerous since there is no back lighting. 2. I requested help with the gap in the door because its letting in all of the cold from outside. My kitchen was freezing (36 degrees). I had to seal off the door for the entire winter and again had to walk my trash outside around the entire building. My monthly heating bill $328. I called several times but nothing was done. 3. I requested assistance with my dining room window lock. It wouldn't latch closed so the top part of the window kept slipping down letting in the cold. I had to tape up the window frame to keep the cold out.4. The maintenance man finally showed up after months of calls and web requests and nailed the window to keep it from slipping down. He also added a foam strip to the back door to keep out the cold. That did not help. I was fighting bugs all summer that were crawling through the gap.6. There is a huge black spot on my ceiling that he stated was not mold but never had it tested. I have no bathroom upstairs over the spot and have no clue what the cause could be.7. The dryer vent has a huge gap around it letting in the cold and has birds living it and may be a fire hazard. The cold weather is back and I'm still waiting on a work order to either replace the door or fix the frame. I can not got through another winter with these issues.Please help

  • Initial Complaint

    Date:09/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Failure to work with myself to resolve all issues

  • Initial Complaint

    Date:12/13/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** refusal to reimburse security deposit paid on service animals

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The heat in my apartment doesn't work let Premier Management Services know about it nothing has been done. The apartment clear is old and hasn't been updated on insulation. Have a cracked window to which Premier Management Services was informed about told me they would fix it in October. We are now in the middle of January and it still hasn't been fixed apartment was never cleaned by Premier Property Management Services vents were nasty, the back porch still has a hole in it and hasn't been fixed, ceiling tile is cracking and breaking, and they haven't fixed anything but want to be paid on time. They also charged me a $650 security to an apartment that wasn't clean and multiple things not fixed and are broken. Premier Management Services is trying to charge me an extra $15 for garbage even though they were paid for it and never gave me tags. There is also mold building on the back porch that was never cleaned up and keeps growing. Now they're trying to charge me $394 for late rent but they violated their own contract agreement and are slumlords. If that $394 isn't taken off my next steps is putting the money in an Escrow account until it's fixed and going to Code Enforcement about the problems with the apartment that hasn't been fixed.

  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have utilized Premier Property Management Service over the last 6 years managing 2 of my properties. When the tenant of my last property moved out of my rental unit in September 2021 it cost me $2,000 to clean up and get the house back to the original quality so I could list the house on the selling market. Premier acknowledged the damage and sent me the total security deposit of the tenant amounting to $1,591. In order to recoup the remainder of the money spent from the former tenant’s damage Premier said the only way to proceed would be that they (Premier) would file legal action to regain the money that I had to pay out of pocket. I then sent Premier $112 filing fee for magistrates services the same day I received their request. Since that date I was told by Premier that the court hearing would be sometime in the late spring, since it normally takes 45 days to come to trail. Allowing 60 days to transpire I reached out to my contact person (Jeanine) in early June hoping to get information. I was told that she was working with the former tenant who didn’t want to have this on her credit record and would pay in the next week. Next after inquiring I found out that the hearing would be in late August. In September 2022 after not hearing anything from Premier I contacted them and they responded that no address could be found for the individual (former tenant) and the person could not be charge thus, case ended. I then attempted to have an in person meeting with the owner of the company. I was told that he was on vacation and would return the end of September 2022 and I sent in dates I could meet with the owner. The end of September came and went and I sent another email asking for a meeting. No correspondence was ever again sent by Premier. Now I am minus $521 after trying to resolve this for one year without satisfaction.

  • Initial Complaint

    Date:10/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented *** ******** ****. ***** from Premier Property Management LLC. From June 2021 to August 2022
    I upheld my lease and gave a 30 day before moving out. My last day was 8/15/2022. I still have not received my deposit, so called the owner and the guy that rented it to me from Premier to make sure the inspection went well, and both said, it was great nothing needed to be done. I called the office no one has any answers for me just a nasty attitude. They always send me to Janine voice mail, and she never calls back (5 times in 3 weeks).
    Please help it would been ok if someone would tell me something, but to be nasty when I paid 3 months up front, over asking price, never late you, and no maintenance after I left, I would think be a valued customer. Instead, no information at all about my money. Deposit of $1300

  • Initial Complaint

    Date:08/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mike M****** represent/ agent with the company showed me unit 1 of the residence and told me unit 2 was the same way. I sign the lease to the apartment. He charged me over 1300 dollars and 650 dollars was a security deposit. The apartment was dirty wasn't clean the shower doesn't work vents are nasty, front door is raggedy and broken and hasn't been changed, backdoors chain lock is broke, oven is completely nasty and wasn't clean at all and is still that way, bedroom window is cracked and they told me it will be fixed in October, Back porch is dirty and nasty and has a hole in it. They charged a security deposit with a lot of things broken and an apartment that hasn't been cleaned since the last tenant. If they not willing to fix or clean any of these deficiencies asking for my 1300 dollars back. I've sent out multiple work orders and very little has been done. I have pictures of the deficiencies and emails and work orders that have been sent to Premier. My next step is going to and Escrow account until all of it is cleaned and fixed

Premier Property Management Service is NOT a BBB Accredited Business.

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