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Business Profile

Formal Wear

Beverly's Touch of Class

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 2022, I visited Beverly Touch of Class with my future In-law family to pick at a tuxedo for a wedding scheduled for December 31, 2022. Upon arrival from out of state, the store was meeting with a customer, we politely waited for approx 45 minutes, continuing to see the store was helping the one customer, we left for lunch to return approx 2 hours later. We were waited on by an older female. She quoted us pricing of a selected tuxedo to rent at a price of $129.95 for adults and pricing of $79.50 for kid tux to purchase. Measurements ensured for those onsite. Arrangements were made for other measurements to be called/emailed in. That all took place. Measurements were then lost Pricing changed with no prior communication resulting in overcharges, with approx 3 weeks until the event. No communication ensue from the store from November 11th until beginning on December 6th, after notification they would follow up with me after the Thanksgiving holiday, which did not happen. Support documentation outlines all communication with business, furthermore justifies the price changes/increase from quotes as well as trying to upsell on purchase of youth tuxedos. Business over charged on the new increased pricing which was said to be refund and never has been to date. Resolution is a refund in the amount of $397.50 which justifies the quoted promised free tux for groom (182.59), The $8.06 over charge from invoicing company, the adjustment of the cost to purchase youth suits at $79.50, credit of $138 for 4 suits and cost adjustment of tux rentals at price of $129.95, $52.64 ea times 4.

Beverly's Touch of Class is NOT a BBB Accredited Business.

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