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Business Profile

Motorcycle Dealers

Bedford Suzuki Yamaha, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    01/10/2022, Purchase Date. I bought a 2021 Bennche with 290 miles on it, I was told it had a 2 yr factory warranty left. I took the machine back to the shop quickly after I rode the 1st time saying the machine was not functioning properly. They said this is normal. Took out a 2nd time, Machine completely locked up. Take back, they assure me they will have it fixed quickly, because machine is still under warranty. Months go by,,,,,, No machine... Still making payments. Salesperson who sold me the machine and mechanic strung me along for a long time. Then owner calls me and tells me to pick up the machine. I go to their shop and find it tore apart in many pieces outside in the weather. I was so angry. I wrote a review on their Facebook site about my experience, they became angry and told me to come get it, I was not coming to get it after they left it outside, in the rain, and not to mention still broken. He demanded I take down complaint and said he talked to previous owners they said to give me my warranty paperwork. He said he will not do anything for me since I made post. He said he bought business, Not the problems. I can't find anyone to work on this machine I purchased from them.

Bedford Suzuki Yamaha, Inc is NOT a BBB Accredited Business.

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