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Business Profile

Convenience Store

Lykens Market, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for Lykens Market, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lykens Market, Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/10/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I am writing to ask you to make notifications when they are out of an ingredient and then still charge you for it. I asked the employee about this and they said they were told they were not allowed to notify public when they are out of something. I got an ice cream with my hubby and when they were done dispensing the ice cream they said they were out of whipped cream and that they weren’t allowed to notify the public but I had already paid to have whipped cream on my ice cream.

      Business Response

      Date: 07/12/2024

      Unfortunately we do run out items on the touch screen from time to time, but we try to post that on the screen when we are out of something. The whipped topping was only for a day that I am aware of, and I think it was on a Sunday, so that item being out of stock may have been missed.

      We NEVER tell our employees NOT to communicate that we are out of something. That is not normal policy at Lykens Market

      I have personally gone over this with all the employees at Lykens Market to make sure we notify when we are out of something. Not sure how it was communicated that we "do NOT notify the public". That will NOT happen again at our place of business.

      I am thinking that the added cost was for whipped topping, it is a 15 cent extra charge, my employee should have already offered a refund for the the 15 cents plus tax when they told the customer we were out of whipped topping.

      If the whipped topping was not refunded, I would gladly send a gift card for the 15 cents, maybe the person got two? for 30 cents plus tax.

      Chris L*****

      Customer Answer

      Date: 07/12/2024





      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** *******

    Lykens Market, Inc is NOT a BBB Accredited Business.

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