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Business Profile

Fire Safety Equipment

Swartz Fire & Safety, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire Safety Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/11/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Swartz Fire & Safety, *** give us a estimate $2754 for fixing our fire system, but later rise price to 3217 after two month but we still accepted the price. After the installation they guarantee it would last ******************************** 2 month. We ask them to repair, they came by and took down two bottle like item. And ask me for 2000 more if we want that bottle back. This is case of threaten. We want an answer. Now the system fail , we spend whole day cleaning and labor fee and we can't do business for whole day. Who's going to pay these back because of Swartz Fire & Safety, *** did a bad job and they didn't fix the problem and still took the two bottle away from us and threaten us if we want that back we need to pay 2000 to them.

    Business Response

    Date: 11/12/2024

    Case #: 22537714                                                                                                                       11/12/2024

    To whom it may concern-

    We were contacted by Mr. ***** in November 2022 to inspect the Fire Suppression System at his restaurant (Great Dragon). The initial inspection was performed (12/2022), and it was found that the cylinders were well beyond the timeframe set by the manufacturer to be hydrotested. The Technician informed Mr. *************** the second inspection, 6/23 Mr. ***** was provided with (2) proposals (7/23). The options were that he could either hydrotest the cylinders or purchase new cylinders.
    We received NO RESPONSE!

    In January 2024 we provided Mr. ***** with an updated proposal (increase in price ($140.00) due to manufacturer price increase.)
    Again, NO RESPONSE!

    Mr. ***** contacted us in June 2024 and a Technician was dispatched to survey the job and meet with Mr. *********** letter was sent explaining the issues (Detection Line repair/Replace Cylinders) with the system and a proposal to repair was provided.
    The proposal was priced at $3522.00 not including sales tax,the actual invoice $3217.29 which included a 5lb ABC Fire Extinguisher ($88.70)not included in the proposal and sales tax.

    On 10/25/2024 Mr. ***** contacted our office to notify us that the system had discharged, while on the phone he immediately said that I did nothing wrong and Do I need to contact my lawyer.

    Swartz Fire & Safety dispatched 2 Technicians to the restaurant where it was found that a fusible link separated and the system discharged. This is how these systems are designed to operate.
    Regarding the cylinders. Swartz fire and safety provided 2 spare cylinders so that Mr. ****** cylinders could be recharged at our shop.These cylinders will be returned to Mr. ***** on our next trip to **********.
    Mr. ***** is a COD customer.
    We would also like to note that there has never been any kind of threat made to Mr. ***** or anyone else for that matter. This statement from Mr. ***** is incorrect and deserves an apology to say the least.


    Sincerely,

    Swartz Fire & Safety *********************.

    Customer Answer

    Date: 11/12/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    And i will not apologize, cause this company sure threaten me. They took the recharge thing and threaten us for more money $1900, and it's good for 2 month but the life span should last 12 years. They are not honest, but i want to quickly resolve this problem.

    I won't paid $1900, and this company will help me reinstall and give us back our things for no cost. And i need to get a actual time frame when will your next trip give us back? We want to get this thing over. 

    Regards,

    Min *****

    Customer Answer

    Date: 11/13/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    And i will not apologize, cause this company sure threaten me. They took the recharge thing and threaten us for more money $1900, and it's good for 2 month but the life span should last 12 years. They are not honest, but i want to quickly resolve this problem.

    I won't paid $1900, and this company will help me reinstall and give us back our things for no cost. And i need to get a actual time frame when will your next trip give us back? We want to get this thing over. 

     
    Regards,

    Min *****

Swartz Fire & Safety, Inc. is NOT a BBB Accredited Business.

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