Reviews

Review Details

• Review fromZachary H

  Date: 05/30/2024

  1 star

  Zachary H

  Date: 05/30/2024

  ************ This busines is terrible. I had a central air unit installed and quoted for $7800. I had the original duct work. The until was put in and after installation the guys packes up and left. Did not show me a thing. Almost ran off with my old nest thermostat that they packed up and put in their truck. I set up everything myself. After gettinf everything going, i had cool air blowing really good all through my downstairs in every room. The 2 upstairs bedrooms the air blew out the floor vents about 6 inches from the floor. Not cooling anything. I called them about 20 times complaining and all they did was quote me for new duct work ranging from $6,000 to $10,000. My duct work is only 10 yrs old. When the manager came to my house. He never checked the duct to see if its clogged or anything. Just tried to sell me new duct work.

  Triangle Heating & Cooling, LLC

  Date: 03/12/2025

  We appreciate the opportunity to address your concerns and ensure that the issue has been resolved to your satisfaction.Our initial estimate was to install air conditioning using your existing furnace and ductwork. Throughout the process, we provided multiple estimates and discussions, outlining the limitations of using heat-only ductwork for cooling purposes. We informed you that without modificationssuch as adding proper return registers and redesigning the duct systemperformance would be limited.Despite these challenges, we made several visits and adjustments to optimize the system within the constraints of your existing setup. Our goal was to provide the best possible results while staying within your budget. We regret any frustration this may have caused, and we appreciate your feedback as it helps us continue improving our services.If you have any further concerns, please feel free to reach out.Thank you, Triangle Heating, Cooling, Plumbing and Electrical

• Review fromjodi w

  Date: 07/13/2023

  1 star

  jodi w

  Date: 07/13/2023

  I am writing this review following advice from the Better Business Bureau. My 88-year-old stepfather contacted Triangle after his central air conditioning stopped working (he had received a promotional postcard for $89.00 system inspection). The technician came to his home, did an inspection and informed my stepfather that the system needed replaced and the attic had a mice issue and that the mice had chewed holes in the duct work and that also needed replaced. He verbally estimated the total cost would be approximately $20,000.00. My stepfather rejected that estimate, at that point the technician called his supervisor and then informed my stepfather that they could give him a deal at $16,000.00. I then contacted the technician questioning the estimate. Both my husband and I spoke with him. I was concerned that we needed to remedy the mice situation before moving further to prevent the issue from reoccurring. I mentioned that I would contact ******* Exterminators and the technician suggested that we simply put down mice poison as it would be much cheaper. The technician was pleasant and professional. The total estimate we received in writing was $14,416.00. We decided to get an estimate from a reputable HVAC company. That technician told us that in his 34 years' experience, he has never witnessed mice in an attic (it is simply too hot and lacking a food source). He felt that the minor tearing of the material could easily be properly patched and the estimate of under $9500.00 was offered and accepted. My husband called Triangle to discuss our frustrations with their dishonesty and the fact that they were trying to take advantage of an elderly veteran (classic elder abuse). He asked to speak with the owner and was told that he did not take calls. He was transferred to a gentleman in management, my husband explained the situation and this gentleman became argumentative and less than professional. This gentleman followed up with a condescending email. Unfortunate.

  Triangle Heating & Cooling, LLC

  Date: 07/14/2023

  We provided our professional recommendation to the customer that included photos of the damaged duct work that required repair. When we estimate a project we guarantee/warranty the work performed. This particular customer chose not to accept the estimate provided, thus we did not provide any work. Our technicians are trained to be experts of their trade, and while our company may not be the cheapest, we will always stand by our work. We wish we could have been afforded the opportunity to provide you an excellent customer experience, but since the customer chose not to do business with us, we feel that this is an unfair review.

• Review fromMonica L

  Date: 05/08/2023

  5 stars

  Monica L

  Date: 05/08/2023

  Amazing customer service. From the time I called in to when the tech arrived everything was communicated fully and just a lovely experience. Highly recommend.

  Triangle Heating & Cooling, LLC

  Date: 05/09/2023

  Thank you for being a loyal customer. We are happy to serve you in the future!

• Review fromJason S

  Date: 05/03/2023

  5 stars

  Jason S

  Date: 05/03/2023

  Hands down best company in central Pa for plumbing work!
  
  
  

  Triangle Heating & Cooling, LLC

  Date: 05/09/2023

  Thank you for being a loyal customer. We are happy to serve you in the future!

• Review fromLaura G

  Date: 04/16/2023

  5 stars

  Laura G

  Date: 04/16/2023

  10/10 would recommend. Used for many rental properties and they are always super communicative and responsive. They are our go to HVAC, electrical, and plumbing contractor.

  Triangle Heating & Cooling, LLC

  Date: 05/01/2023

  Thank you for your feedback. We value you as a customer and hope to continue having a valued relationship.

• Review fromJackie F

  Date: 04/15/2023

  5 stars

  Jackie F

  Date: 04/15/2023

  Awesome ***************** Recently had my heat pump go down and they arrived promptly with a correct diagnosis after another local contracted got it wrong. I now have a working heat pump and Im so great full!

  Triangle Heating & Cooling, LLC

  Date: 04/16/2023

  Thank you for choosing Triangle Heating and Cooling to serve you. We appreciate your business!