Complaints

This profile includes complaints for Wireless Made Simple's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Wireless Made Simple has 7 locations, listed below.

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  Wireless Zone Bellefonte PA

  141 S Allegheny St Bellefonte, PA 16823-1951

• 

  Wireless Zone Clearfield PA

  216 N 2nd St Ste 1 Clearfield, PA 16830

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  Wireless Made Simple

  2615 E College Ave State College, PA 16801-7512

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  Wireless Zone Youngwood PA

  250 S 3rd St Ste 1058 Youngwood, PA 15697-1667

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  Wireless Made Simple

  867 S Saint Marys St Saint Marys, PA 15857-2862

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Verizon wireless plan for myself and my three nephews (four phone line accounts and two iWatch lines). While I was on military duty and without any advance notice, my sister-in-law went to this store and the employee (Scott ***********) gained unauthorized access to my account (by sending an authorization to access my account to one of my nephew's phones). He then proceeded to upgrade their phones and add two new Apple iWatch lines to my account. By doing so, this employee added two new lines and subjected me to a three-year contract, all of which was done without my approval and/or authorization. I contacted Scott, who refused to take any accountability or acknowledge any wrong-doing, and subsequently contacted Verizon. In speaking with their fraud department, I was told that this was a domestic issue since my sister-in-law was the one who went to the store. My issue is not with my family member, it is with Verizon and those stores it authorizes to access Verizon accounts. At no time did I provide authorization for any changes, updates, or purchases to my account. Every single time I deal with Verizon, they either send me a link to authorize access to my account or ask for my PIN to gain access. Rather, Scott gained unauthorized access by sending a link to my nephew's phone (no one other than myself is the authorized account holder). As the account owner, my expectation is that I am the only one who can authorize any changes. My sister-in-law is returning all devices to the store for them to revert my account back to its original order, however, I am concerned Verizon will attempt to hold me accountable for the interim charges (two weeks between purchase and return due to circumstances beyond my control, including Scott's absence from the store). Where are my rights as a consumer? Furthermore, it was discouraging to learn that Verizon would not do anything to help me rectify this issue, as I've been a customer with them for 20 years.

  Business Response

  Date: 01/24/2024

  To Whom It May Concern:

  
  On Saturday, January 21, 2024, Calvin W****, one of our tenured associates, corrected the Verizon account and billing moving forward on Ms. ************’s account. We have taken corrective action with the selling employee on this matter according to company policy and procedures.

  
  On Monday, January 22, 2024, our District Manager, Kyroon C*********, reached out to Ms. ************ to rectify the situation on behalf of Wireless Nation. Understandably, Ms. ************ was frustrated with the situation thus far, and although Kyroon offered her $200+ in bill credits to make her whole, Ms. ************ would not allow Kyroon to credit her bill at that time. 

  
  The initial complaint states “Desired Outcome/Settlement

  
  Desired Settlement: Other (requires explanation)

  
  Billing adjustment; Contact by the business; Not only would I like to be contacted by the business, but I would prefer to speak also with someone at Verizon Corporate who will be able to help fully resolve this issue, to include all billing issues. I pay $230 a month and right now my next month's bill is showing over $400.”

  
  The initial sale was completed on January 3, 2024, and was returned and all billing items corrected thus far. On the Verizon account end, everything is back to the way it initially was prior to the lines added. A $200 - $250 credit was offered for the hassle and trouble around this situation which would cover any of the billing increases along with an additional courtesy amount above the amount owed.

  
  Ms. ************ let Kyroon know she would reach out to him when she decides what she feels we owe her.  We have not heard back since the initial conversation on Monday, the 22nd. 

   

  Please advise on what is needed to rectify this complaint. 

  Customer Answer

  Date: 01/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Please note the manager (Ky) did not offer me ANY credit compensation during our discussion. I am disappointed that he would say this. He did agree to assist with my billing once I determined the amount but there was never a discussion on a $200 credit.

  I also asked why he waited to contact me only after I filed the complaint as I had requested a call from the Scott’s supervisor on two occasions (through communication directly with Scott).

  I contacted Ky this morning and advised he had not offered this during our conversation.  He stated he would post the credit to my account now. When and if this is done I will seek no further action at this time but will definitely find a new provider. 
  

  Verizon’s lack of concern and hesitant action has overall proven they do not value me as a customer.  
  
  

  Regards,
  
  ***** ************

  Business Response

  Date: 01/30/2024

  Complaint ID: ******** Hello, I am attempting to update the complaint we received with a receipt showing the $200 credit applied to Ms. ************'s account today, 1/25/24

  Customer Answer

  Date: 01/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, I do hope this complaint is available to public searches to avoid other consumers from being subjected to Verizon’s poor business practices.
  

  Thank you kindly for your assistance with this matter.  Without your assistance, they would never have contacted me to resolve this matter, despite my repeated requests for the manager to call me.
  
  Regards,
  
  ***** ************