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Business Profile

Hardware and Tools

T & M Hardware & Rental, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardware and Tools.

Complaints

This profile includes complaints for T & M Hardware & Rental, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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T & M Hardware & Rental, Inc has 6 locations, listed below.

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    • T & M Hardware & Rental, Inc

      509 Lincoln Ave Bellevue, PA 15202

    • T & M Hardware & Rental, Inc

      4 Fountain Ave Ellwood City, PA 16117-2172

    • T & M Hardware & Rental, Inc

      975 Perry Hwy Pittsburgh, PA 15237-2130

    • T & M Hardware & Rental, Inc

      1710 New Butler Rd New Castle, PA 16101-3119

    • T & M Hardware & Rental, Inc

      4 Fountain Ave Ellwood City, PA 16117-2172

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/15/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 7, 2023 I purchased a bathroom scale at T&M hardware 509 Lincoln ave Bellevue. I took it home removed the cellophane wrapper, took it out of the box and stood on the scale. I could not read the numbers. They are too small. Monday July 10, 2023 I attempted to return it and buy a digital scale. I had my receipt for $16.99 plus tax. (I bought some other items). The young salesgirl refused to return it, saying you took the cellophane off. I had to to get it out of the box! I need a scale that I can see. She refused.

      Business Response

      Date: 07/21/2023

      To Whom It May Concern,

      When Ms. ******** came in to return the scale, she stated that the scale wasn't calibrated because when she got on it her weight was 30 lbs. higher than what she weighed. The scale was open and the dial was set at zero so I let her know that the scale was balanced. She insisted that I get on it and weigh myself to see that it was off. I reiterated that the scale was set to zero and that the scale was not defective. She insisted that it was, so I finally got on and weighed myself, and the scale said 100 lbs., which is what I weigh. I informed Ms. ******** that the scale was not defective and did not meet the conditions of our return policy since it has to be in re-sellable condition with the original packaging intact. Since the product was used and the original packaging could not be restored to re-sellable condition, she was denied a refund.

      At no point did Ms. ******** communicate that not being able to see the numbers on the scale was her reason for wanting to return the item. Had she stated that she (an older woman) was not able to read to the numbers on the scale and wanted something with larger print, then we certainly would have been more understanding of her situation and looked to work with her to find a scale to meet her needs.

      ******** 

      Customer Answer

      Date: 07/23/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      I definitely told them I could not read it and would like a digital scale .  I had to take the plastic wrap off to get it out of the box. That was the only time I used the scale. 
      *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
      Regards,

      ******** ********

    T & M Hardware & Rental, Inc is NOT a BBB Accredited Business.

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