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Business Profile

Insurance Adjuster

Capitol Adjustment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Adjuster.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They made the holes on the ceiling and charged me $4000 without letting me know. My understanding is $1602.42 which is 20% of the insurance payment would cover that without $4000 extra. They send me a check for $2409.67 after $5602.72 that they took from my insurance. They left the ceiling with the open holes and took the money. Can you please help me to get back my $4000.00? I am truly appreciated your help and thank you very much!

    Business Response

    Date: 06/05/2024

    We are just the public adjuster on this claim.  We took our agreed upon contingency fee and paid the insured the balance.  The other funds the customer is talking about was paid to the mitigation company for the work they performed.  In the complaint it states that he has a few holes in his ceiling and also got a few thousand dollars.  These funds are to fix his ceiling.

  • Initial Complaint

    Date:12/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hot water heater flooded the basement March 2022. Our basement steps were cut next to the wall and never repaired. I contacted ***************************, public adjustor several times to address this and the one time he returned my call was on October 18 @ 2:14 PM. ****** and **** were going to look at the steps to fix them. They also clamed that the steps were not damaged by the water but they were by the contractors that removed the paneling throughout the basement which was connected to the steps. There was no reason to make cuts on perfectly fine steps. I still haven't received money to pay for damaged furniture yet. Everyday if and when they showed up, I took pictures of all of the mistakes and the absolute mess that was left for me to clean.

    Customer Answer

    Date: 12/05/2023

    I believe the year I entered was wrong. It was March 2023.

  • Initial Complaint

    Date:06/09/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I unfortunately had a small electrical fire in my house back in November and they followed the fire trucks and convinced me that I should use them to insure my payout from the insurance company to get the repairs done. It was late at night and they did eventually get a payment from the insurance company but they only cleaned and payed money for another company's equipment.. I haven't heard from them since.

    Business Response

    Date: 07/07/2023

    *******,

    Thank you for taking my call.  As discussed on the phone, I was at the insured's property June 15th at 12:00 for a secondary inspection with the insurance company.  The insured is disappointed that the carrier has yet to pay for her electrical damage, which I understand.  We do not issue the payments.  We advocate for the carrier to pay what is fair.

Capitol Adjustment is NOT a BBB Accredited Business.

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