We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Companies

United Express Relocations, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First I called a company called American way moving: dont call them theyre brokers. And they sent my move to a company called United Express **************. Everything up until the moving day seemed legit. I thought I was working with American way, I was, the brokers, they were friendly and informative. I was given a 2 day window and no one contacted me until afternoon of day 2. I had called several times and no one was returning my calls. That should have been my cue to cancel the move. But loving accross country was a big deal and cost a lot of money. The moving company finally arrived and it was united express **************. Thats when I realized I had been dealing with a broker the entire time. So the movers are there and the guy in charge goes through to take inventory and quotes me nearly $800 more then what was quoted originally, which was weird because its based off of square footage and I aimed high as far as inventory goes. I left behind half the furniture. So for the quote to be hire didnt make any sense. That and it wasnt even on the truck to know how much it actually was. After some back and forth I left another 15 totes behind to just not have to pay more money. To find out my stuff would be going to PA first. Time frame 2-3 wks. I gave an extra week before calling and then I was unable to get anyone on the phone. I attempted to file a complaint then but it was the wrong company. I called the claims number in the paperwork (there was 7 pages so it seemed legit) got someone on the phone and they said that they were waiting for the west coast truck maybe next week. Called the following week and they said my things were on a truck in ****. But now it has been 2 wks after that. No calls. No answers. No truck. I loved 12/27/2024 and it is 02/18/2025 from ** to ******. This is not ok. And this company needs to either be shut down or communicate to their customers. You are moving peoples lives. Have some respect for that.

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company showed up for our long distance move on 12/04/2024, scheduled through ************************. They packed our items before we were able to designate what would be moving with them vs. with us and they packed up most of the items I had set aside for travel. Meaning, we now have no general care items for our 8 month old baby and 3 year old. We were told our items would arrive at our new location on 12/09/24-12/10/24, but we are still waiting for our truck to show up. When we try to contact the company, the line says it is disconnected and we are unable to reach anyone for any information on where our items are. At this rate, we consider our items missing and gone because we are unable to reach anyone for any information. They charged us over $2k more than what was originally agreed upon for our move and we still have no idea where our items are. It is the start of winter, right before Christmas and we have none of our belongings. We have had to spend over $1500 to pick up basic items to survive in our new house until our items eventually arrive, if they ever do. We are so upset and feel scammed and stranded.

United Express Relocations, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.