Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aspenn Environmental of Bensalem, PA has been calling my personal cell phone number for three weeks. Each time they call, they know my full name and state that they saw that I recently purchased my home from the previous owner (who they always refer to by full name also), and ask me if I am interested in their services. Each time they have called me, I have politely asked them to be taken off of their call list, as I do not need their services. Most times they agree to do so, but they have never followed through. When they called last week, I said "I need you to remove me from your call list, someone from your company calls me every day". The representative who was calling laughed and said "I mean, I definitely don't think we call you every day, but whatever." and hung up on me without anything further. I thought that would be the end of it, but they just called me again this morning. The number they are calling from always gets around the spam blocker I have on my phone somehow. I am currently working with several contractors for home renovations, so I always have to pick up my phone for incoming calls, even if I don't recognize the number - so simply ignoring them isn't an option right now.I am getting really fed up with the fact that this company has disregarded my requests for them to stop contacting me, and continues to call me and use my personal information (my name, my phone number, the previous owner of my home's name, etc) to try and make a sale when I don't need their services, and have told them as much. It feels like harassment and a major violation of my privacy at this point, and I'd like it to stop. I do not want them to call me, email me, or send me mail in the post. I want nothing to do with them!

  Business Response

  Date: 09/02/2023

  Her number has been removed from our list and she will not be called anymore.

  Customer Answer

  Date: 09/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************