We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Public Adjuster

Hillis Adjustment Agency Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hire this company for helping with home insurance company.the company paid them and they are holding my money. Ithey have issues some money but not all while my home items are in storage . I'm paying for this its been months tried contacting adjustrtono avail. I want my Money. its been months. I need Help.

    Business Response

    Date: 06/19/2025

    Hello,

    I spoke to ******** ******* after this was submitted and she asked that I send her copies of all of the checks that Hillis mailed to her as she doesn't remember what she received. We handled two claims for ********, one for wind damage from 7/5/2024 and one for water damage from 9/9/2024. 

    Attached is a breakdown of payments for 7/5/24 showing that ******** received a total of $4,171.24 which was mailed in two payments. One payment for $3,133.19 which has cleared and another payment for $1,038.05 which has cleared.

     

    The second claim for 9/9/24 shows in the attached breakdown of payments that ******** received a total of $23,396.59 which was mailed in 3 payments. One payment for $16,501.73 which has cleared, another payment for $2,074.79 which has cleared and the last one for $4,820.07 which has clearned. The total of those payments is $23,396.59.  

     

    All of the money that Hillis has received from **** has been paid out to the insured.  The only outstanding item on the 9/9/24  claim is a recoverable depreciation that **** is holding on the contents. I explained to ******** that in order to recover the depreciation on those items she needs to send in reciepts for the content items she has replaced. 

    Please advise if any other questions can be answered.

     

    Thank you

    ***** Hillis

     

     

Hillis Adjustment Agency Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.