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Business Profile

Baker

Soft Pretzel Franchise Systems Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 12/22/2022, i placed an order (totaling $15.92) from *********************************************************************************** after i received the order, and because there was absolutely no contact information on my order confirmation, i submitted a contact form--again via **************************************************************************. that contact form is also attached, explaining the issues i'd had with the ordering process and the contents of the order themselves. i requested a full refund. i received a response from *************************** (Administrative Assistant/ Onboarding Coordinator), and i was told that my refund would be processed once they determined which franchisee had fulfilled my order.despite many requests over the past three weeks, SOFT PRETZEL FRANCHISE SYSTEMS, **** has yet to tell me which franchise fulfilled the order, nor have they processed my refund. despite writing to the Vice President of Finance/IT who is "tasked to incorporate technology and innovation" to "leverage integration, mobility, POS, web services, and overall automation to provide huge value to both our internal and external customers", and to the president of the company, i have yet to receive a sufficient response or a refund.you'll notice that my initial contact submission on 12/22/2022 also referenced the lack of clear communication provided during the ordering process--a bad business practice in and of itself.

    Business Response

    Date: 02/22/2023

    I received your letter about a customer complaint at one of our locations.   We issued a check as a refund to ************************* a few weeks back.  Hopefully this resolves this issue.

     

     

    *************************

    President

    Soft Pretzel Franchise Systems Inc.

    Customer Answer

    Date: 02/22/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:

     




    Regards,

    *************************

    i (eventually) received the refund check.

    i notice that the business made no reference to the poor customer service they had provided, nor the immense amount of time and energy i had to spend in order to get a simple refund.

     

    they show no change in their business practice either, as is linked on their site:

     

    ***************************************************************************


    *******************************************************************************************************************




Soft Pretzel Franchise Systems Inc. is NOT a BBB Accredited Business.

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